Service Representative-Individual Market

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Develops relationships with brokers/agencies that are active in the individual insurance market to assist in the development of sales & retention efforts along. Collaborates with team to assist brokers with questions concerning applications submitted, renewals, resolution to issues and other updates. Identifies training and updates needed for brokers concerning procedures, industry and/or health care reform. Maintains current knowledge of industry changes, laws & regulations that may impact the individual market.

Responsibilities

• Develops and maintains effective business relationships with assigned brokers to achieve annual sales, retention and financial targets. Consults with agent for an understanding of their business goals, product/service needs, financial situation, and decision making/buying process Creates procedures to effectively manage the agency to meet individual market growth objectives.
• Collaborates with Sales Consultant as needed for external meetings/presentations with broker agencies, as well as internal corporate meetings on projects.
• Provides assistance in finalizing proposals/applications with brokers as well as follow up on any outstanding questions/issues.
• Maintains knowledge and awareness of the Company's competitive strengths to help achieve differentiation and sales success.
• Performs other department-specific duties and activities to enhance overall effectiveness and productivity of the team.
• Maintains/updates information systems to manage sales pipeline, broker and client data, etc.
• Provides assistance in finalizing proposals/applications with brokers as well as follow up on any outstanding questions/issues.
• Performs other duties as assigned.

Qualifications

Education and Experience

• Bachelor's degree in Marketing, Business Administration or related field or equivalent combination of training and experience.
• 3 years sales/account management experience in the health insurance industry which includes direct customer contact, preferably in the individual market and/or dealing with brokers.

Professional Certification(s):

• Ohio Department of Insurance License (Health & Life) (or required to obtain within 4 months of hire).

Technical Skills and Knowledge:

• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPPA, COBRA, FMLA.
• Ability to generate leads, make presentations, negotiates and close sales opportunities.
• Intermediate Microsoft Office skills.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.