HR Shared Services Subject Matter Expert

HRSS Subject Matter Expert

Would you like to play a key role in our business?

Baker Hughes is seeking an HRSS Subject Matter Expert to Join Our Team!

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Partner with the best

HRSS Subject Matter Experts are well versed the global HR Shared Services workstream processes and respective solution functionality, focusing on customer experience, knowledge building, continuous improvement, and operational excellence. Accountable for managing complex requests, focal point for escalations for team.

As a HRSS Subject Matter Expert, you will:
* Demonstrate high proficiency in HR processes, policies, and standard operating procedures.
* Implement continuous improvement initiatives for processes and team efficiency
* Provide excellent customer service support on HR related activities. Ensure consistent and reliable service for customers.
* Able to lead team as a delegate in the absence of the Team Lead.
* Consistent and reliable service delivery for customers.
* Train team members on subjects not covered by day-to-day operations.
* Identify training needs and propose training activities.
* Update process documentations and instill discipline within team to utilize the documents and adhere to changes.
* Manage cases/requests - focusing on more complex requests.
* Support Data Integrity initiatives in all HR Systems and ensure compliance
* Participate in UAT.
* End to end ownership to resolving complex issues for customers and team members
* Ability to manage stakeholder expectations by collaborating with peers regionally and globally.
* Accountable for document management and communicate changes proactively.
* Contributes to Continuous improvement initiatives and act as change agent for the initiatives.

To be successful in this role you will have:

* Bachelor's degree from an accredited university or college in related area.
* Minimum 5 years' experience as Senior HR Services/HR Operations Specialist North America (mainly US and Canada).
* Knowledge of SAP, ServiceNow, Workday systems and other HR essential tools
* Extensive knowledge of North America HR Operations processes such as but not limited to: new hires, EEs life cycle, benefits admin, terminations, I-9 Administration, Unemployment Claims, Leave Management and Background Adjudication.
* General knowledge of North America country laws (US, Canada, Caribbean Islands) related to labor and employment (hiring practices, mandated leave acts, unemployment, etc.)
* Experience in managing a variety of stakeholders while maintaining strong communication across all levels of the organization
* Experience in conducting training to team members.
* Demonstrate growth mindset.
* Demonstrate end to end accountability.
* Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
* Project Management experience with small to medium projects.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Education Assistance
* Generous Parental Leave
* Mental Health resources
* Dependent Care
* Additional elected or voluntary benefit

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.