D2C 3P Operations Specialist

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about this role:

The D2C team is experiencing rapid growth! This role is focusing on establishing new processes or improving existing standards that will allow for continuous growth. The role will require both big-picture thinking and detail-oriented analysis. Your work will require frequent collaboration with other functional areas such as the Customer Engagement team, the Final Mile team, the Digital Marketing team, and IT. Key competencies including managing competing priorities, drive for results, decision making and customer focus.

What you'll do:

In this role, you will be responsible for supporting the day-to-day operations requirements for orders from D2C branded sites, including monitoring daily reports and performing order management tasks. You will identify gaps in the current process and implement both short-term and long-term corrective actions to allow for future growth. You will work closely with customer-facing groups to understand the gaps in customer expectations or satisfaction with the order and delivery process, then drive corrective action to completion through collaboration with the Digital Marketing team and IT. You will also support longer term projects to build operational capabilities as directed by the D2C Operations Manager.

• Perform any order management activities on D2C orders from the time they are placed on the website to the point that they are executable by the Final Mile team
• Perform analysis to identify trends in un-executable orders and implement corrective actions to eliminate order management tasks
• Perform analysis on new offerings or website enhancements and quantify their impact on customer satisfaction
• Support operational initiatives in cross-collaborative teams

Who you are:

You are a deliverable driven Operations Analyst who is comfortable with solving problems on the fly and developing processes to support new business initiatives.

Qualifications Required:

• Bachelor's degree preferred
• 4+ years related work experience
• Detail-oriented with a customer focus
• Can balance several competing priorities in a fast-paced environment
• Hand-on experience using ERP systems such as SAP
• Basic knowledge of tools such as Microsoft Excel, Word and PowerPoint
• Comfortable to work in a team/office/virtual environment as well as work autonomously.

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone. The employee frequently is required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This position requires frequent communication with internal and external customers. This position also requires the employee to communicate with senior management.

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.