Supervisor Practice Performance - Full time - Jackson
 Henry Ford Health System | |
 United States, Michigan, Detroit | |
 Dec 31, 2024 | |
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GENERAL SUMMARY: Provides operational leadership to drive performance improvement among network participating providers. Oversees staff responsible for implementing provider-level programs, practice transformation education, and customer service. Collaborates with leadership to prioritize and manage payor program initiatives, ensuring effective planning, continuous improvement, and workflow management. Works closely with providers and cross-departmental experts to drive successful practice-based initiatives, improving care coordination, access, and quality. PRINCIPLE DUTIES AND RESPONSIBILITIES: * Oversee daily activities of staff responsible for provider-level program implementation and practice transformation education and customer service. * Works with departmental leadership to prioritize implementation of payor programs and practice transformation initiatives and manages timelines and workflows to meet departmental targets. * Accomplishes performance results through strong operational effectiveness, including planning, continuous improvement methodology, process and outcome evaluation, workflow management and implementation support for programs, initiatives, and transformational/value-based care solutions. * Fosters relationships and collaborates with providers and other cross-departmental subject matter experts to drive successful deployment of practice value-based programs and work processes. * Promotes the advancement of network practice-based initiatives including care coordination, access to care and improvement in the quality of care delivered to patients by primary care, specialty, and ancillary services providers as well as interdisciplinary health care teams. * Works closely with leadership and staff to ensure participating providers comply with network, payor, and governmental programs, policies, and standards. * Recruits and develops talent; communicates job expectations; monitors, and appraises job results; coaches, counsels, and manages staff performance; and develops and enforces systems, policies, procedures, and productivity standards. * Interacts and communicates effectively with committee and board members, network and health system leadership, providers, practice managers, community partners, management, and staff. EDUCATION/EXPERIENCE REQUIRED: * Bachelor's degree in health sciences, Business, Health Care Administration, or related field. * Three (3) years of experience in managed care, clinically integrated network, or other provider organization. * Experience spanning cross-functional areas in medical practices, health plans and/or in complex healthcare delivery systems preferred. * Management/supervisory experience in clinically integrated network or related setting preferred. * Demonstrated strong operational leadership skills including developing and implementing systems to hardwire processes, drive accountability, delegate and communicate performance expectations and apply prioritization and proactive problem-solving to ensure systems run smoothly and efficiently. * Demonstrated knowledge and understanding of healthcare industry, hospital systems, health plans and managed care including Patient Centered Medical Home and other best practice approaches to improve clinical quality and appropriateness of care. * Demonstrated effectiveness working in a complex and rapidly changing industry with multiple entities and constituencies, communicating, collaborating, interacting, and collaborating effectively with patients, staff, public, providers and departments. * Demonstrated excellent interpersonal, motivational, organizational, communication skills, customer service orientation, and strong physician relationships. * Strong computer, database, analytical and evaluation skills. * Understanding of population measurement and management systems, including information technology, clinical decision support and registries. CERTIFICATIONS/LICENSURES REQUIRED: * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. PHYSICAL DEMANDS/WORKING CONDITIONS: * Works in a health care setting with possible exposure to communicable diseases. Frequent walking, bending, and lifting are required in performing job duties. Additional Information
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