Clinical Case Manager

Department Summary

The Student Wellness Center (SWC) provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). Within Counseling and Psychological Services (CAPS), professionally trained psychologists, social workers, and counselors are available for students on an individual, couple, or group basis for counseling on a variety of psychological and academic issues. Case Managers for the SWC work to coordinate care across the SWC and beyond SJSU. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions.

Brief Description of Duties

The Clinical Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a resource in managing care involving multiple care services and supporting students' academic success. Reporting to the Director of Counseling and Psychological Services, with support from SWC leadership, the Clinical Case Manager coordinates and monitors referrals within and outside of the SWC, including referral and liaison services with mental and physical health services, insurance providers, social services, etc. for students who need assistance navigating their care. The Clinical Case Manager will also respond to requests for care coordination that include referrals to external providers, documentation to be faxed/shared, and insurance research, including support for students who have no health insurance or are under-insured.

Manage Care for SWC Services: Follow-up with students to ensure continuity of care when utilizing multiple SWC services. Assess and triage students referred to CAPS from other SJSU departments to educate on availability of services and appropriateness of services. Follow-up with students about referrals made to confirm completed appointments and next steps. Educate students on availability of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.

Support SWC Providers: Assess appropriateness of any external referrals based on a student's insurance and the counselor's recommendations for further care. Collaborate with providers on determining appropriateness of other SJSU, community, or private resources. Assists CAPS clinical staff in arranging dispositions for students following assessment, crisis, initial consultation, and as clients are completing treatment at CAPS. Assist in aftercare planning following hospitalization/emergency situations.

Coordinate External Referrals and Partnerships: Coordinate return appointments with SWC counselors as appropriate after referrals were completed outside of SWC. Follow-up on any initiation of hospitalization and provide any coordination for emergency response as appropriate. Partner with SJSU services to stay updated on appropriate external referral and resource lists. Partner with external agencies to develop MOUs when applicable to support smoother referrals in/out of care.

Service/Committee Work: In keeping with the mission of an urban university, the necessity to relate to the regional area which the university serves, and consistent with the social justice emphasis of Counseling and Psychological Services, counselor faculty members are expected to serve on Department, Division, and University committees. Further, to support the educational mission of the university, the Clinical Case Manager may supervise social work interns, as appropriate and applicable to SWC Case Management needs.

Required Education

• Masters in Social Work, Marriage and Family Therapy, or equivalent from an accredited university; OR
• Doctorate in counseling or clinical psychology from a regionally accredited university;
• AND Licensed in the State of California to practice as a mental health counselor (can include LCSW, LPCC, LMFT, or Licensed Psychologist)
  
  

Required Experience and Qualifications

• Applicants should demonstrate an awareness of and sensitivity to the educational goals of a multicultural population as might have been gained in cross-cultural study, training, teaching and other comparable experience;
• Possess at least 2 years of clinical case management experience;
• Demonstrate experience in clinical assessment, crisis interventions, diagnosis, and treatment planning within a brief therapy model; and
• Demonstrate effectiveness in counseling work with diverse populations.
  
  

Preferred Qualifications

• Experience in the delivery of clinical case management services and/or counseling programs in a college or university setting;
• Experience building relationships with campus and/or community partners to build referral networks; and/or
• Experience working with a multi-disciplinary team within an integrated system.

Compensation

Compensation and salary range placement are determined by qualifications and experience. Base salary is $7,615/month for candidates with only the minimum of 2 years of experience. Additional experience and/or education will increase salary placement.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• CV
• Cover Letter
• Evidence of licensure or description of plan to obtain licensure in the State of California, including confirmation of completed supervised hours

Applications accepted until position is filled. For priority consideration, applications should be received by January 7, 2025.

Employment Conditions

Faculty employees must complete CSU employee training as assigned and required based on their role (e.g., preventing discrimination and harassment, gender equity and Title IX, health and safety). Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, the faculty member in this position will subject to ongoing review for designation as a Campus Security Authority (CSA). Individuals designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and to complete Clery Act training as determined by the University Clery Director. Questions regarding CSA designation and training can be sent to the Clery Director at clerycompliance@sjsu.edu. The President may recommend or require compliance with safety measures that decrease the likelihood of COVID-19 transmission or illness and allows the core mission and activities of the campus to continue.

Conditional Offer

The work for this faculty position is located in the State of California and requires commuting to the campus. Employment is contingent upon US residence and proof of eligibility to work in the United States. Offers of employment are conditional, and may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Appointment is contingent upon budget and enrollment considerations and subject to order of assignment provisions in the collective bargaining agreement between California State University and California Faculty Association. These provisions state the order in which available courses must be assigned to faculty, starting with tenure line faculty and ending with new lecturer appointees.

San Jose State University: Silicon Valley's Public University

Located in the heart of Silicon Valley-one of the most innovative and diverse regions in the world-San Jose State University is the founding campus of the 23-campus California State University (CSU) system and the first public university in the West. Recognized as a national leader in transformative higher education, San Jose State University is an essential contributor to the economic, cultural, and social development of Silicon Valley, the Bay Area, and California. SJSU ranks high nationally in research funding and is second highest in research productivity in the CSU system. Cutting-edge research, combined with world-class scholarship, student-centered learning opportunities, and experiential and interdisciplinary programs, allows SJSU to provide transformative opportunities that advance the public good locally and globally.

San Jose State enrolls more than 36,000 students - many are historically underserved, and around 45% are first-generation and 38% are Pell-recipients. SJSU is a Hispanic Serving Institution (HSI) and an Asian American and Native American Pacific Islander (AANAPISI) Serving Institution. The university's commitment to social justice extends from its vibrant, inclusive campus to an international network of over 275,000 alumni. As such, San Jose State is committed to increasing the diversity of its faculty so our disciplines, students, and community can benefit from different and divergent cultural and identity perspectives.

Equal Employment Statement

San Jose State University prohibits discrimination on the basis of Age, Ancestry, Caste, Color, Disability, Ethnicity, Gender, Gender Expression, Gender Identity, Genetic Information, Marital Status, Medical Condition, Military Status, Nationality, Race, Religion, Religious Creed, Sex, Sexual Orientation, Sex Stereotype, and Veteran Status. This policy applies to all San Jose State University students, faculty, and staff as well as University programs and activities. Reasonable accommodations are made for applicants with disabilities who self-disclose. Note that all San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.