Quality Assurance Supervisor

Quality Assurance Supervisor

Atlanta, GA

Welcome to Halperns'! The dedicated employees who work at Halperns' are passionately committed to this business and the customers they serve. Being part of Halperns' means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute.

Position Summary:

The Quality Control Supervisor is responsible for overseeing and performing a number of key duties critical to ensuring distribution operations compliance for vendors, customers and internal quality. Supports the tracking, trending, and follow-up of customer complaints. Supports the tracking, trending, and follow-up of vendor and production quality control. Analyzes quality data and produces clear, concise, and relevant reporting to drive compliance and continuous improvement in production and operations. Oversees QA Techs and Lead (where applicable)to ensure all HACCP, GMP's, SSOP's, SOP's, and quality checks are being conducted as required by in-house programs and procedures. Daily checks of all QA paperwork for regulatory compliance. Training of all QA Techs and Leads (when applicable) for regulatory and quality requirements. Support QA Manager by conducting production and management training on all food safety regulations and product quality specifications. Be involved in maintaining in-house programs and procedures for internal and external audits.

Essential Functions:

• Ensure continuous improvement and adequacy of quality control systems to support business and customer expectations.

• Enforce processes and programs for Food Safety Programs to ensure regulatory compliance, including those utilized by Halperns' divisions (e.g., Food Safety plans, Preventive Control plans, Meat HACCP plans, Seafood HACCP plans). Ensures validation and adequacy of the programs.

• Conduct quality control audits to ensure regulatory and quality compliance.

• Support audits/inspections for internal production runs.

• Supports the tracking, trending, and follow-up of customer complaints to ensure corrective action plans are implemented and followed.

• Ensures the adequacy and continuous improvement of Halperns' management expectations.

• Collaborates with stakeholders to provide quality control subject matter expertise to support the division during quality complaints and audits (internal/external).

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Knowledge of governmental regulations (FDA/USDA/State Department of Agriculture) as applied to quality assurance/food safety.

• Must be detail-oriented and display good project management and organizational skills.

• Must be able to prioritize, and schedule accordingly, on multiple tasks simultaneously.

• Must possess and display excellent verbal and written communication skills.

• Must demonstrate the ability to produce results through effective, cross-functional teams and partnerships, working collaboratively with a variety of teams and individuals, including possessing the willingness to engage with others and be challenged.

• Must have the ability to listen, interpret, and determine appropriate direction based on established protocols, or identify needs for new or revised protocols and lead their development and implementation.

• Interpersonal skills include the ability to work independently and in a team environment, coaching, and mentoring skills. Leadership abilities and a positive attitude with a commitment to personal and professional success.

• This position also requires a professional demeanor, honesty, integrity, drive, tenacity, determination, and a willingness to learn.

• Must possess and display strong analytical, critical thinking, collaboration, and problem-solving skills. Must think strategically, develop a winning vision and be a leader of influence.

Equipment / Tools / Technology:

• Knowledge of spreadsheets, word processing, email, and internet software applications.

• Knowledge of Inventory Management Systems and reporting software applications preferred.