Security Customer Success Manager

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

As the Security Customer Success Manager, you will be responsible for leading and guiding the team which aids in the delivery and support of operating system updates for mission critical systems. The goal is to ensure the systems are protected from cyber threats.The Security Customer Success Manage will also oversee the day to day operations of the Governance team including establishing and measuring team performance, customer satisfaction, and serves as a technical escalation point. The manager develops, maintains, and implements relevant policies and procedures to protect the security and privacy of information from intentional or unintentional damage. They assist in trouble-shooting technical issues and provide regular status updates of system security.

Responsibilities:

• Manage the team to ensure successful delivery of Motorola's cyber security expertise to the customer

• Be a liaison and advocate for customers, technical representatives, and more

• Establish relationships with stakeholders and maintain positive relationships

• Promote innovation and forward thinking throughout the organization

• Be a leader in the growth of the SUS team and drive integration of new products

• Adhere to Motorola policies and practices

• Ensure all operational documentation and procedures remain up to date and relevant

Desired Skills:

• ITIL Foundation Certification or Experienced with ITIL

• Advanced knowledge of Microsoft and/or Linux based operating systems and internal functions

• Customer service experience particularly with regards to critical infrastructure

• Knowledge of automation solutions and cloud operations (e. g. AWS) experience

Qualifications:

• Ability to lead and communicate effectively within a team environment

• Must have strong organizational skills

• Must demonstrate understanding of operating systems, application level support, virtualization technologies, and networking core concepts

• Demonstrated technical knowledge of modern network security, network hardware, protocols, and standards

• Strong customer relations and service skills

• In-depth familiarity with security policies based on industry standards and best practices

• Management and leadership experience

Salary range for Illinois - $100k-$120k.

Required Skills:

• High school diploma, Technical Certificate, or Bachelor's degree in Computer Science, Engineering, IT, or Technology.

• Advance knowledge of modern Network Security, Network Hardware, Protocols, and Standardsrequired.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by our government customers.

#LI-JM3

#LI-HYBRID

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.