Customer Service Specialist II

Georgia State University
$38,522 - $38,885
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Dec 20, 2024
Description : Customer Service Specialist II PantherDining Hall Georgia State University Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! The PantherDining Hall is seeking to hire an experienced Customer Service Specialist II. This position will provide support to the dining halls at Georgia State University. The Customer Services Specialist II provides excellent customer service, maintains outstanding solid product knowledge and all other aspects of customer service standards. WHAT MAKES GSU A GREAT PLACE? Flexible work environment. Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: The Customer Services Specialist II will maintain outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year. DUTIES AND RESPONSIBILITIES INCLUDE: Greets and acknowledges customers. Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers. Communicates customer requests to management. Maintains awareness of menu items. Counts and reconciles funds during shifts to ensure adequate funds. Restocks assigned supplies and brochures. Records patron counts. Maintains neat appearance at the registers and in the front of house area. Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained. Helps keep tables and service areas clean. Attentive to guest needs. Performs other duties as assigned. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience. Preferred Requirements: Previous customer service experience. Previous cash handling experience. Physical Requirements: Extended standing, walking, ability to bend, stoop, reach and climb ladders. Able to lift 35 pounds. Able to work in all temperature conditions. Flexible schedule to include nights and weekends. College/Business Unit : Auxiliary & Support Services Department : PantherDining Location : Atlanta Campus Shift : Varies Salary : $38,522 - $38,885 Pay Grade : 9 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 12/20/24, 6:16:07 PM Closing Date : 01/06/25, 4:59:00 AM Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.