Records and Registration Specialist

Schedule-M-F 8:00am-5:00pm

Wage: $17.00 - $23.00

Benefits

* Medical/Dental

* FSA

* 403(b) Retirement

* Additional Voluntary Benefits

* Paid Holidays

* Vacation/Sick Leave

* Education Assistance Program

* Employee Assistance Program

* Longevity awards

Position Summary:

The Registration and Records Specialist is responsible to perform office services related to in-person and telephone requests for service, handling paperwork for individuals coming in for counseling services, answering the phone, and functions related to data entry and in accordance with contract requirements when services are requested or delivered.

Responsibilities:

• Perform functions related to Registrations and Records to ensure continuity of services, access, and review standards are met according to contract
• Assure that client walk-ins and phone calls from persons requesting counseling services are promptly returned
• Screen for urgency and appropriateness of services
• Provide community resources when needed
• Assign cases for intake-assessment by clinicians, considering the client's needs, insurance requirements, and therapist expertise and availability
• Register clients and maintain client information in the management information system
• Verify eligibility for all clients that you screen
• Maintain and update all referral lists
• Work with support, billing and clinical staff to ensure continuity of client services
• Coordinate with Records and Registration staff to ensure access and review standards are being met according to the contract requirement
• Maintain positive working relationships with referral sources and community entities
• Scan client documentation accordingly into the management information system
• Sent Early and Periodic Screening Diagnostic and Treatment letter as needed for clients under 21 with state insurance
• Review sliding fee with clients and get information
• Sent Intake packets through DocuSign, once received back completed, scan in clients document library
• Face to Face with clients that need help with the intake paperwork and counselor disclosure
• Meet regularly with Supervisor and the Records and Registration Team
• Back up Front Desk duties
• Front Desk back up for call outs
• Perform other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time.

Non-Physical Requirements:

Education

• Bachelors' Degree preferred
• Associate's degree or High School Diploma required

Experience

• Minimum 1 year experience providing general office support in a health care related setting

Special Skills

• Knowledge of Community Mental Health Systems and requirements
• Knowledge of community resources helpful
• Excellent client and consumer communication skills
• Good verbal and written communication skills
• Ability to manage high detail tasks
• Ability to work independently and as a team member
• Data entry and other computer skills
• Strong interpersonal skills
• Flexibility in scheduled work hours to accommodate evening hours as necessary
• Bilingual (English/Spanish) Required

Licensure, Registration, Certification

• Valid Washington driver's license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities liability provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required