Surveillance Shift Supervisor - Gaming - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into an impactful leadership role as a Surveillance Shift Supervisor at Luxor! In this exciting position, you'll oversee the daily operations of the surveillance department, leading a team to ensure effective monitoring of casino activities. You'll play a crucial role in detecting suspicious behavior, managing video evidence, and collaborating with both internal and external agencies to uphold security and regulatory compliance. Join us at Luxor and help maintain a safe and secure environment for all!

THE DAY-TO-DAY:

• Surveillance and Incident Reporting: Remain alert to any suspicious activity and communicate findings to direct reports or designated personnel. Detect procedural errors, potential cheating, or any suspicious behavior that may threaten the company.

• Violation Reporting: Notify the Pit Manager and/or Casino Shift Manager of all procedural violations. Communicate with appropriate departmental supervision when necessary and inform Direct Reports, the State Gaming Control Board, and relevant department managers or supervisors of any criminal activities.

• Equipment Maintenance: Report any necessary repairs for surveillance equipment to the appropriate personnel.

• Game Knowledge: Maintain an extensive understanding of all casino games, including payoffs, game odds, rules, procedures, cheating methods, and advantage play strategies.

• Shift Management: Oversee shift schedules and manage daily shift operations.

• Video Evidence Management: Maintain video file evidence by saving it to alternative media. Monitor areas such as Table Games, Casino Cage, Soft Count, Hard Count, Poker, and all employees on the casino floor. Operate CCTV and digital equipment as needed.

• Confidentiality and Communication: Maintain strict confidentiality regarding property-related issues. Answer multi-line phones, direct calls to the necessary department, prepare daily reports and logs, and testify in court, if necessary, as a company representative.

• External Collaboration and Training: Cooperate with the Gaming Control Board (GCB) and various external agencies. Attend company-sponsored training classes and assist with departmental training.

• Staff Supervision and Training: Supervise Operators to ensure thorough video documentation and accurate interpretation of infractions. Review written reports prepared by Operators, develop, and administer training methods for staff on all games and slots with the Department Head's approval, and issue counseling notices to Operators as needed.

• Additional Responsibilities: Perform other job-related duties as assigned or requested by management to support departmental needs and ensure smooth operations.

THE IDEAL CANDIDATE:

• Availability: Work varied shifts, to include weekends and holidays.

• Education: High school diploma, GED, or equivalent educational experience.

• Experience: At least 2 years of experience in gaming surveillance or table games operations within a casino or hotel setting.

• Surveillance Expertise: Strong ability to monitor activities, operate CCTV systems, and identify potential security or compliance risks, with a focus on gaming and table games monitoring.

• Resort Background: Demonstrated experience in a resort or casino environment, with an understanding of high-stakes operations and commitment to delivering luxury service standards.

THE PERKS & BENEFITS:

• Wellness Incentives: Programs designed to support your physical and mental health.

• Health & Income Protection: Access to health and income protection benefits for eligible employees.

• Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.

• Free Meals: Complimentary meals provided in our employee dining room.

• Free Parking: Free parking available both on and off shift.

• Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14348

Are you ready to JOIN THE SHOW? Apply today!