Key Account Manager

ALMAC Group
life insurance, 401(k)
United States, North Carolina, Durham
4238 Technology Drive (Show on map)
Jan 14, 2025
The Key Account Manager will be a critical contributor to the Clinical Services business development team, the Key Account Manager is responsible for all aspects of maintaining and enhancing existing client relationships within the key account, as well as with internal stakeholders that support the key account, ensuring that revenue and EBITDA targets for Key Accounts are met through regular face-to-face visits to client sites and through the preparation of proposals for client projects. Responsibilities include but are not limited to: Add commercial value ensuring profitable and sustainable business growth. It is the responsibility of the Key Account Manager (KAM) to maximize sales revenue and profitability for each allocated account. The KAM will develop and execute business plan tactics which support the strategies to ensure continued growth in core service uptake per account. Proactively communicate Almac value creation to clients. Acting as the Global Point of Contact for Almac Clinical Services the KAM will assume ultimate responsibility for promoting the range of services to well established business critical accounts. The KAM will arrange and participate in face-to-face meetings as required and through regular contact the KAM will ensure that their allocated accounts are kept up-to-date with any developments within the Almac group and/or Clinical Services Patient focused innovative and superior clinical supply chain solutions. Patient foresight and focus is central to the Almac vision. As such, the KAM must gain an understanding as to the needs of the client, in order to offer patient centric innovative solutions, giving Almac clear and distinct advantage in a competitive market. Drive organizational development and shape the future for Almac Clinical Services. KAM responsibilities include providing marketplace competitor intelligence, in addition sharing client insights which may serve to inform BD management and marketing with new ideas for internal and external process improvement. Develop and lead a global team which allows each member to reach their full potential. As the central point of contact for clients throughout the quoting process the KAM role will drive an internal team in order to complete and maintain proposals based on the scope of services required. It is the responsibility of the KAM to ensure that the global capacity and facilities of Clinical Services are considered as part of all quotations and that work is placed in the appropriate Clinical Services facility or facilities. Qualifications: Required Experience: Bachelors degree OR substantial relevant practical business experience A minimum of five years experience as a sales representative or sales manager in the pharmaceutical or packaging industry Knowledge of clinical trials and the pharmaceutical industry OR knowledge of the contract packaging industry OR knowledge of logistics/supply chain management. Knowledge of all policies used within BD to price work and ensure Almac receives revenue from all quoted services. Knowledge of BD interfaces with other departments within Clinical Services (and other Almac Divisions), and what these departments need from BD. Strong understanding of core account management or business development processes, including but not limited to business planning, sales forecasting, sales funnel lifecycle management, key account management principles Preferred Experience: Bachelors degree within a Life Science or Business related discipline A minimum of five years of experience in the contract packaging industry, with demonstrated success with meeting / exceeding sales objectives within the role A minimum of two years of experience of working within the Almac Clinical Services organization, with a complete working knowledge of the ACS organization's structure and operational functions Previous experience within a customer facing business to business sales role with a clinical supply focus Previous experience of managing large global accounts within a Key Account Manager role (to include relationship maintenance and development and revenue generation) within a target driven environment Previous practical experience with CRM software Previous experience of presenting to groups of key decision makers on business solutions, service offerings etc (to include both preparation and delivery of presentation materials) Knowledge of all policies used within Almac Clinical Services Business Development to price work and ensure Almac receives revenue from all quoted services. Knowledge of Almac Clinical Services Business Development interfaces with other departments within Clinical Services (and other Almac Divisions), and what these departments need from BD. What can Almac Group offer you? Medical, Vision & Dental benefits from the 1^st of the month following start date 20 days PTO per year, accrued monthly following start date 12 holidays per year as well as one day for Annual Diversity Day Company paid Long and Short-term disability along with Life Insurance 401k company contribution Hybrid work available for applicable roles Professional development programs/ continuous learning opportunities Want to see our latest job opportunities? Follow us on LinkedIn Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing over 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life. Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions. EEO is the Law EEO is the Law GINA Supplement Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.