Home Appliance Technical Trainer

LG Electronics USA
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Dec 22, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: The *Home Appliance Technical Trainer* delivers comprehensive technical training to LG service providers as directed by LGEAI Management. Their primary responsibilities include training Direct Mobile Service Technicians (DMSTs) and other network technicians in home appliance repair. Responsibilities: Conduct training sessions for new LG hires and scheduled events at the Huntsville Hub. Deliver technical training to Direct Mobile Service Technicians (DMSTs), Authorized Service Centers (ASCs), and experienced technicians. Demonstrate advanced troubleshooting techniques, including the proper use of diagnostic equipment and field repair methods, while ensuring strict adherence to safety protocols. Customize training materials, such as manuals, visual aids, and physical resources, to enhance the learning experience. Maintain technical expertise across the product line by engaging in hands-on training, group sessions, and reverse engineering of products prior to instruction. Collaborate with factory research and development teams, engineers, and local experts to create innovative training methods, materials, and scalable content as new products are introduced. Represent the organization at industry conventions, providing field support and gathering insights on competitor strategies to improve LGEAI programs. Stay up to date with LG Service Policies and Procedures to ensure compliance. Report safety-related issues promptly. Perform product field testing and deliver quality feedback to assist in product enhancement. Submit weekly and monthly progress reports as required. Fulfill additional tasks as assigned by LGEAI headquarters management. Oversee and manage the training center operated by LGEAI headquarters. Qualifications / Education / Experience: Education: Associate's degree in a technical field (bachelor's degree preferred). Financial Skills: Strong ability to monitor and manage funds and finances with accuracy. Technical Proficiency: Advanced PC skills, including proficiency in MS Office, and excellent written and verbal communication abilities. Experience: A minimum of 5 years in the consumer electronics and/or appliance industry. Technical Expertise: Solid knowledge of sealed system repair. Preferred Experience: Technical bench repair and/or technical training experience is a plus. Travel Requirements: Willingness to travel up to 50% of working hours for business trips and training, with potential international travel to LG factories or other facilities. Work Location: Based in-office (Huntsville). Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.