Patient Service Coordinator/MA

The Department of Physical Medicine & Rehabilitation (Bethesda clinic site) is seeking a Patient Service Coordinator/MA (PSC/MA) who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins PM&R clinic on the Bethesda campus. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. This person will provide exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out.
• Ensures that patients are placed in rooms on time.
• Provides cross coverage for the full-time MA and PSC (registration-as needed).
• Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.
• Prepares examination or treatment areas before, during and after patient use.
• May assist with medical records preparation.
• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
• Operates clinical equipment as directed by a physician.
• May perform phlebotomy functions (when necessary, i.e. the full-time phlebotomist is absent, and no back-up is available).
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic.
• Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
• Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
• Telemedicine triage as needed.

• High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
• Current CPR certification required. Must maintain MA and CPR certification/registration during employment.
• One year of work experience in customer service.

• Some College Preferred.

If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title):Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($45,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 9a-530p
Exempt Status:Non-Exempt
Location:JH at Bethesda
Department name: SOM PMR Physical Med and Rehabilitation
Personnel area: School of Medicine