Banquet Set Up

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.

The Banquet Set-up Manager/Meeting Services Manager is responsible for overseeing all aspects of the operation of the Banquet Set-up crew, and for assisting to ensure successful events and functions in banquet operations. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• * Enforce all department SOP's.
• * Ensure that department is fully staffed.
• * Ensure that staff is trained and understands the prime directives of the department.
• * Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• * Assign employees to functions and room set-ups to maximize efficiency.
• * Respond to guest complaints in a timely manner.
• * Work with other F&B managers and keep them informed of F&B issues as they arise.
• * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• * Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
• * Ensure compliance with all local liquor laws, and health and sanitation regulations.
• * Ensure compliance with SOP's in all outlets.
• * Ensure compliance with requisition procedures.
• * Conduct staff performance reviews in accordance with Highgate Hotel standards.
• * Understand and be able to prepare payroll information and reports.
• * Supervise all banquet set-up employees.
• * Know room sets and maximize capacity for each type.
• * Ensure overall guest satisfaction.

Education & Experience:

• * At least 2 years of progressive experience in a hotel or a related field.
• * High school diploma required.
• * Previous supervisory responsibility preferred.

Physical requirements:

• * Long hours sometimes required.
• * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• * Must be able to multitask and prioritize departmental functions to meet deadlines.
• * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• * Attend all hotel required meetings and trainings.
• * Participate in M.O.D. coverage as required.
• * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• * Maintain high standards of personal appearance and grooming, including wearing nametags.
• * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• * Must be able to maintain confidentiality of information.
• * Perform other duties as requested by management.
• * Maintain a warm and friendly demeanor at all times.