Desk Side Support Specialist - Part-Time

thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

Summary:

The PT Desk Side Support Specialist is responsible for all aspects of desk side support including desktop systems, printers, communications hardware/software, and office systems. This position responds to end user support requests through Bilstein's ticketing system such as deploying, configuring, maintaining, and monitoring all active desktop and laptop systems.

Essential Duties and Responsibilities:

• Installs, upgrades, supports and troubleshoots Microsoft Windows and Office as well as any other authorized desktop applications.
• Installs, supports and troubleshoots printers, computer hardware and any other authorized peripheral equipment.
• Resolves technical problems and answers queries by telephone or self-service ticket in support computer hardware, software, network, system/application access, and telecommunications systems.
• Performs desktop administration (including backup, security management, user account management, patching, network access, office systems and applications support).
• Supports desktop hardware, software, and applications.
• Deploys and maintains company approved default image when necessary.
• Identify and repair hardware and software including assessment of replacement as warranted.
• Supports the network and computing infrastructure plan.
• Executes small to medium sized projects according to schedule.
• Assists with technology planning through ongoing research.
• Performs all other duties and responsibilities as assigned.

Qualifications & Experience:

• High School degree.
• Experience with Windows 10, Microsoft Office, Active Directory, Mobile Devices, Cloud based SaaS offerings, and support ticketing systems.
• Experience researching and resolving technical problems of moderate complexity, typically escalated from first-line support teams.
• Experienced responding to escalated telephone, email and online requests for technical support
• Familiarity with standard patching procedures.
• Experience configuring and supporting Remote Access technology.
• Proven experience supporting networked printers and photocopiers.
• Strong written, verbal and communication skills. Able to communicate effectively at all levels of the organization.
• Able to effectively manage multiple activities and tasks simultaneously.
• Must be highly organized with proven ability to work independently as well as part of a team.
• Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance.
• Strong attention to detail.
• Ability to work in flexible hours based on business demands

Physical Requirements

• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
• Must be able to lift and carry or otherwise move up to 50 pounds.

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilstein has great benefits to offer!

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!

Notices:

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

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