Account Specialist II

LyondellBasell Industries
United States, Texas, Houston
Jan 07, 2025
LyondellBasell Basic Function As a member of our Dynamic APS Team,Account Specialist II will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsiblefor providing an accurate and timely domestic and/or export order fulfillment process for customers. During a typical day, you may receive orders, check product availability, coordinateand secure product transportation and delivery, and ensure accurate invoicing. This position can be located at our North American Headquarters in Downtown Houston. #LI-TF1 Roles & Responsibilities Manage the domestic and/or export order fulfillment process for complex accounts. Act as the main point of contact for all customer order-related issues. Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns. Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs. Communicate shipping schedules and details to plant/storage location personnel and business management as needed. Assure accuracy of all order fulfillment master data in SAP and extended systems. Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools. Operate with a solution-oriented mindset with regard to process improvements; Assist with change implementation for extended system improvements or other customer fulfillment projects. Partner with peers to provide solutions, guidance to resolve customer or business related problems. Model LyondellBasell core competencies with internal and external customers. Min. Qualifications High School Diploma or GED At least 5 years of relevant, industry-related experience. A Bachelor's degree is strongly preferred. Preferred Qualifications Strong problem solving abilities. Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and an understanding of the manufacturing/production process. Must demonstrate effective communication skills, both oral and written. Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment. Composed in time-sensitive situations, comfortable delivering difficult news. Proficient in Microsoft Office and familiar with extended tools. Comfortable manipulating and analyzing data. Experience with ERP software such as SAP is strongly desired. Competencies Build Partnerships Deliver Results Drive Innovation Grow Capabilities Promote Inclusion Motivational/Cultural Fit Technical Skills We are LyondellBasell - a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn. Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship. LyondellBasell does not accept or retain unsolicitedresumes or phone calls and/or respond to them or to any third party representing job seekers. LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.