GENERAL SUMMARY:
- Under general supervision of the Data Operations Manager for On Core Support, the Clinical Trials Management System (CTMS) Program Analyst is responsible for serving as the first line of technical support for CTMS electronic systems at Henry Ford Health.
- These include Advarra's On Core and eRegulatory, as well as any related interfaces with additional systems, and any future systems deployed to support the research mission at Henry Ford.
- Responsible for assisting with the setup, build, activation and ongoing support of all trial types (federally funded, industry-sponsored, and investigator initiated human subject research).
- Works directly with research departments and provides reporting, additional training, and auditing of each system to ensure Henry Ford Health minimum data requirements in On Core and eRegulatory are being achieved.
- Provides support with system implementation, creating user accounts, managing calendar and budget build requests, and research department calendar queries.
- This position will be a key member of the OnCore support team and will support operations, management of research departments within the Advarra systems, subscription utilization, and regulatory compliance.
- Utilizes technical analytical skills to seek out, research and evaluate a variety of solutions to provide research personnel with high quality, efficient workflows and data that promote efficiency and enterprise-wide standardization.
- This position will require traveling to all Henry Ford Health locations but mainly Ascension locations (St John, Providence Southfield and Rochester) . The home base will be located at One Ford Place- Detroit Michigan
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in a scientific discipline.
- Three (3) years of clinical trials experience.
- Coordinator experience preferred.
- Previous application and database support experience strong preferred.
- Experience with MS Excel/Access/Word/PowerPoint/Outlook/Visio preferred. SQL experience preferred.
- Able to communicate in a professional, courteous, and effective manner (written and verbal).
- Able to problem solve and trouble shoot application matters.
- Able to develop and maintain strong working relationships with key clients, vendors and staff.
- Able to lead and/or participate in task groups to define, develop, document, communicate, and implement process improvements and initiatives.
- Understanding of desktop computer hardware and software configurations on a range of computing platforms including desktops, laptops, tablets, etc.
- Familiarity with standard concepts, practices, and procedures as they relate to operating systems, and networking.
- CERTIFICATIONS/LICENSURES REQUIRED: CCRP or ACRP Certification preferred.
Additional Information
- Organization: Henry Ford Medical Group
- Department: Clinical Trials Office Strateg
- Shift: Day Job
- Union Code: Not Applicable
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Henry Ford Health System
Jan 07, 2025