Director, Network Operations Center

Segra is searching for a dynamic and experienced Director, Network Operations Center. This role does require this person to reside in one of the following areas: Charlotte, NC; Columbia, SC; or Kansas City, MO.

Role Overview:

The Director, Network Operating Center (NOC) Provides strategic leadership and direction for specification, delivery and maintenance of current and future technologies addressing internal and external business needs for the Network Operations Center (NOC). Identifies new technologies and tools to support technology delivery and service availability. Establishes and implements technical and operating performance standards. This position is required to be available 24/7 to dispense responsibilities assist with escalations, and some portion of activations, provisioning and installations The Director will have extensive knowledge of commonly used concepts, practices, and procedures within the functional areas of the organization. The Director will perform a wide variety of functions related to ensuring the "quality" of the services delivered and performed by the NOC, break/fix, monitoring and incident management as well as third party vendors. This person will oversee the monitoring of repairs, installation, and testing/turn up of complex services. These responsibilities are an integral part of a 24x7x365 operational environment. The position requires partnering with leaders across all tiers of Technology as well as internal business leaders and 3rd party providers to define processes, performance requirements and metrics, collaboration environments, and operational models. Key success factors include the ability to partner, influence and lead both directly and cross-functionally across the organization.

Qualifications

• Must have 5 years of prior leadership and technical experience.

• Education: Bachelor's degree in Engineering or a related field or equivalent in related field and 10 years' of relevant experience
• Experience: 10 + years of relevant experience with a track record of proven ability to lead cross-functional teams in support of business objectives. Proven ability to develop strategies, translate them into initiatives, and track successful delivery. Proven track record of building and leading teams that deliver exceptional customer experiences. Strong operational acumen, with a focus on building scalable processes that improve productivity and provide increased visibility into progress against key objectives A demonstrated ability to influence and drive consensus cross-functionally and at a senior level. Demonstrated ability to build scalable customer centric operations teams,. 5-7 years professional level experience; or 10+ years professional level related Engineering/Technical experience in telecommunications. Must have working knowledge of the following technologies; Fiber Optics, TDM, SONET, DWDM, Ethernet and IP Networking, power systems, fault management and alarming methodologies.
• Key Competencies:

Technical Knowledge - High level technical knowledge of Voice, Internet DWDM, SONET, SS7 Signaling, VoIP, and Security is required

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Business Acumen - Results driven; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weakness; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Excellent verbal communication and written skills with the ability to clearly document and communicate plans and reports to peers, team members, business partners and customers.
• Ability to adapt to and promote organizational change.
• Excellent customer service skills.
• Must possess a strong ability to communicate effectively with all levels of management.
• Excellent time management and problem-solving skills.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Charlotte, NC, USA
• Columbia, SC, USA
• Kansas City, MO, USA