Student Services Analyst (Financial Aid)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Glendale
Jan 14, 2025
Student Services Analyst (Financial Aid) Job ID: 320949 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Hourly Rate $24.79-$32.22/per hour DOE Grade 114 Work Schedule Monday - Thursday, 9am - 6pm Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary The Student Services Analyst ensures the integrity and effectiveness of the financial aid process, with a focus on financial aid literacy, default prevention, and detecting suspicious activity. This role develops, implements and presents in person Loan and Exit Counseling, educational programs on responsible borrowing, and repayment options. The Analyst collaborates with stakeholders to prevent loan defaults and applies strategies to identify and address suspicious activity. Additional duties include supporting day-to-day office operations, providing training, and resolving escalated student issues. The Analyst also handles high-level professional judgment appeals, verifies student enrollment for fund disbursement, analyzes program data, and ensures compliance with financial aid regulations. Essential Functions 35% Financial Literacy and Default Prevention Develop, deliver, and oversee comprehensive financial literacy programs focused on responsible borrowing, and loan repayment strategies. Implement outreach initiatives to prevent loan defaults, provide one-on-one counseling (including Entrance and Exit Loan Counseling), and advise students on repayment options. Collaborate with campus departments and external organizations to expand financial education efforts. Track and analyze data to evaluate the effectiveness of default and literacy programs in achieving college goals. Researches program opportunities, industry standards, trends, best practices and emerging technologies and makes recommendations for implementation Provide customer service through one-on-one support, presentations, email, virtual meetings, and phone calls. 30% Technical Support Serve as a subject matter expert, applying professional judgment to financial aid applications, determining eligibility, and ensuring compliance with institutional and federal regulations. Provide technical support and training to staff on financial aid processes, policies, and systems, with a focus on compliance and fraud prevention strategies. Stay updated on federal regulations and communicate changes to staff, fostering a compliance-driven culture within the office. Collaborate with the financial aid team to streamline processes, resolve aid processing issues, and ensure timely, accurate aid disbursement. Coordinate, organize, and supervise staff work when assigned, ensuring deadlines are met and work is evaluated and prioritized effectively. 25% Fraud Prevention Develop and implement strategies to detect, investigate, and prevent suspicious activity related to financial aid. Monitor financial aid processes to ensure compliance with federal regulations and internal policies. Review program requirements and evaluate criteria to determine student eligibility, ensuring compliance with regulations and policies. 10% Conduct research on Title IV federal guidance and industry best practices to suggest and implement new strategies for the college and other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications Three (3) or more years of recent (within the last 36 months) experience in student services at a higher education institution Two (2) years (within the last 24 months) in a financial aid office, interpreting financial aid policies and procedures Three (3) years of experience conducting one-on-one counseling, presentations, and/or workshops on complex financial aid concepts to students, staff, and/or external stakeholders. Demonstrated knowledge of student loan regulations, repayment plans, and default prevention strategies.Demonstrated knowledge of student loan regulations, repayment plans, and default prevention strategies. Proficiency in using financial aid management systems (e.g., PeopleSoft, Banner, or similar software) to process applications, disburse funds, and manage student records.. Ability to work collaboratively in a team environment, sharing knowledge and expertise with colleagues and collaborating across departments to improve financial aid processes and student outcomes. Special Working Conditions Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements Travel to campus during interview/selection process will be at candidate's own expense Will be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to 25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review will be on February 3, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320949&PostingSeq=1 jeid-94cc082751849c40acf4c8f917bff1d2