Site Operations Manager

Program Description: The purpose of this project is to provide document(s)/file(s) conversion of historical media archives and recently received document(s)/file(s) [variety of different paper Tax Documents (Forms and Schedules) and Correspondence] into a digital computer-readable format for the IRS. The project will receive, control, and convert source materials to standardized, indexed, and searchable Portable Document Format (PDF) (PDF Image plus Text) electronic documents for an estimated 57 million images.

Position Description: The Operations Manager ensures the productivity, quality, training, and supervision of team members and up to 25+ staff. This includes attendance compliance, training to procedures and oversight of quality control compliance. Strong communication skills required to allow for best results and creating an overall positive work environment. The operations include handling of over 57 million images or approximately 19,000 boxes, updating required tracking systems for tracking and preparing the material for scanning and return shipment to the customer. The operation will include management of incoming and outbound deliveries, operations, and warehouse management/utilization. This position will require close and frequent communication with the leadership, customers, and other stakeholders as customer expectations may frequently change.

Responsibilities:

• Works closely with teaming partners for coordination of production, quality and staffing
• Ensures all requirements are being met, including the turnaround time requirement from when a shipment is received at our facility until it is digitized
• Coordinates with the personnel to ensure all service level agreement are met
• Create reports and metrics on productivity and quality for internal tracking
• Consistently look for efficiencies to increase productivity
• Coordinates with team leads on attendance, productivity goals and quality metrics
• Supports the team members and plays a key role in creating the overall positive work environment
• Plays a vital role in maximizing the output of the various production teams
• Supports document development for operational procedures, metrics and reporting tracking
• Ensures that standard procedures are followed, and corrections applied as necessary
• Ensure that the necessary administrative and legal formalities are completed as directed by leadership
• Works with third party partners as needed
• Willing to work various hours or shifts as needed and sets the example with their own compliance with rules, attendance, flexibility, and attitude
• Ensures program documentation on information security policies and procedures are being implemented and followed
• Oversees System Administrator on daily, weekly, monthly activities
• Develops and support training plans for new employees
• Communicates with customer and key stakeholders on operations requirements
• Ensures partners, customers, leadership and key stakeholders are kept informed of program developments
• Ensure required reports are delivered to stakeholder on a timely manner

Years of Experience: 5 years of experience as an Operations Manager or related management experience

Education Requirements: Bachelors degree or equivalent

Required Skills:

• 2 years' experience with supervising 20+ staff or related management experience
• Must be actively supporting IRS
• Identification of resources, reporting, quality control, and supervision
• Strong verbal and written communication
• Strong Excel background preferred but not required

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance