Manager, Patient Services

SK Life Science

United States, New Jersey, Paramus

461 From Road (Show on map)

Mar 21, 2025

Manager, Patient Services

Job Locations

US-NJ-Paramus

2025-1888

Category

Sales

Type

Regular Full-Time

Overview

The Manager, Patient Services will lead day-to-day operations of the Patient Services Platform that includes but not limited to the SK Life Science Navigator program, PAP program, voucher program, benefits investigation platform, commercial buy down program and

This position will require superior communication, detail orientation and thoroughness in management of all the patient services programs for marketed SK Life Science products
The Manager will work closely with the SKLSI Sales team on inquiries from their HCP offices and additionally build relationships and communicate frequently with vendors
The top deliverables for this position are building a partnership with the vendors, managing day to day operations for all Patient Services and completing reporting related to Patient Services & Trade.

Responsibilities

Lead day-to-day operations of vendors supporting all Patient Services programs, including but not limited to Navigator, HUB/Reimbursement, copay support, pharmacy, voucher
Create and get approval PMRC approval of marketing materials, training documents and correspondence
Analyze and report Patient Services information throughout the organization
Communicate frequently with SKLSI Sales team to answer inquiries
Collaborate daily with Patient Services vendors on day-to-day operations or specific questions
Review data to ensure no inaccuracies are found
Partner with internal SKLSI groups, including Legal, Compliance, Sales, Marketing, Commercial Operations, IT, Medical, etc.
Support implementation of program enhancements and improvements within Patient Services that will streamline the patient/HCP experience and may be outside the box
Communicate effectively both internally and externally regarding all appropriate market access
Ability to travel within to visit vendors, attend conferences and SK meetings

Qualifications

Bachelor's degree required
Minimum of 5 years of pharma experience in Patient Services, Market Access, Trade or equivalent vendor partner, plus other experience within the pharmaceutical space
Strong Patient Services background preferred (specifically HUB, Reimbursement, Copay, Patient Assistance, Vouchers)
Strong ability to work cross functionally across sales, marketing, market access, trade, commercial operations, and senior leadership
Highly detail oriented and thorough in follow-up
Provide appropriate access and call center support/education for sales/sales management teams and HCP offices
Demonstrated initiative, creativity and strategic relationship building skills
Strong analytical and reporting skills; monitor patient access and support services metrics
Assist with data integration between vendors and internal SKLSI teams
Provide competitive intelligence regarding marketplace access programs and services
Prioritize a demanding workload, work cross-functionally, and evaluate enhanced services to meet current and future needs
Responsible for day-to-day contact for Patient Services vendors
Function as a subject matter expert on reimbursement services including; reimbursement hotline, patient assistance program and copay assistance program
Work directly with external Reimbursement HUB partner(s) in implementing patient access programs and services, including management of the patient financial assistance programs
Provide appropriate access and call center support/education for sales/sales management teams and providers.
Assist in creation and approval of internal and external written and verbal communications, materials and training
Strong project management, analytical thinking skills, and financial modeling skills
Demonstrated ability to develop, communicate, and implement successful strategic initiatives for multiple constituents with conflicting/competing objectives and goals
Ability to effectively compete for resources both with internal and external customers
Proven leadership skills and strong business acumen
Indicate any physical or mental demands that must be met to successfully perform the principal responsibilities of the position (e.g., routinely lift 25 pounds, sitting or standing for long periods of time.)
25% travel required