Administrative Assistant II - Cataract & Refractive Surgery, Westwood

We are seeking a detail-oriented Administrative Assistant to support Ophthalmology's Cataract and Refractive Surgery clinic in Westwood. This role plays a key role to ensure efficient clinic workflows and a positive patient experience.Responsibilities include, but are not limited to:

• Check patients in and out
• Screen incoming calls and schedule patient appointments
• Collect payments
• Assist with billing preparation andobtain authorizations
• Process medical records requests and manage document scanning/filing in EMR
• Manage the office calendar
  

Required:

• Ability to schedule, check in/out, and encounter patients in the appointment registration system.
• Understanding of basic ophthalmic terminology and familiarity with the signs and symptoms of various ophthalmic problems so as to answer patient questions and know when urgent evaluation is indicated.
• Skill in working independently and following through on assignments with minimal direction and in timely manner
• Skill in speaking clearly and distinctly in person and on the telephone to communicate to physicians, patients, staff, and other individuals.
• Excellent verbal and written English language skills.
• Ability to stay organized and adaptable in an expanding and ever-changing office.
• Ability to multi-task in a busy and stressful environment while maintaining a calm, caring, efficient, and engaging demeanor.
• Ability to set and follow through on priorities and complete work in a timely manner when there are changes in work-load, pressures, and deadlines.
• Interpersonal skills to maintain cooperative working relationships with physicians, staff, co-workers, patients, and others.
• Skill in recognizing and managing emergency situations.
• Ability to run Apple and Windows operating systems, email, web browsers, text editors, spreadsheets, calendars, EMR, etc.
• Ability to handle heavy telephone traffic and assist callers with their needs or refer them appropriately.