Customer Service Manager

Clarke Power Services, Inc

vision insurance, paid holidays, 401(k)

United States, Washington, Arlington

Mar 25, 2025

Position:
Customer Service Manager

Location:

Arlington, WA

Job Id:
3822-032525SN

# of Openings:
1

Customer Service Manager

90K - 110K depending on experience

Clarke Vehicare is over 60 years strong and growing! Our Vehicare team is currently looking for a Customer Service Manager to keep up our level of commitment to customer service and safety. The Customer Service Manager directs and coordinates customer service activities of fleet maintenance branch to service and maintain a dedicated client delivery fleet. Mechanical background required and strong customer relationship skills a must. This is a great opportunity with a company that offers highly competitive salary, comprehensive benefits, and career growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Oversee 2 locations (3-4 direct reports)
Seeing all client requests are answered in a timely fashion
Overseeing the scheduling of work in the shop.
Overseeing repair orders and shipping & receiving activities
Branch inventory control
Client meetings and handling of Customer complaints
Maintaining client-based reports on client dedicated system
Managing monthly workload and repairs to meet client budget
Capital expenditures
Responsible for maintaining continual improvement in operations (5S shop, detailed 5S mobile service trucks, technician electronic data entry)
Sound business practices and compliance with applicable OSHA, EPA, DOT regulations
Monitoring of key branch measures

PHYSICAL and SAFETY REQUIREMENTS

While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and reach with hands and arms. Manager must be able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 100 lbs. with assistance.
Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions

SUPERVISORY RESPONSIBILITIES

Customer Service Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

EDUCATION and/or EXPERIENCE

Mechanical background through education/training and/or experience required
Bachelor's degree (B. A.) from four-year college or university OR minimum of four years related experience

CERTIFICATES, LICENSES, REGISTRATIONS

Valid State Driver's License
CDL is a Plus

We provide competitive compensation, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.

Our Benefits include:

* Paid Weekly
* Medical, Dental, Vision Insurance starts first day of the month after you start
* Healthcare Savings Account Option with Annual Company Contribution
* 401K Savings Plan with Company Contribution Every Paycheck
* Paid Holidays and Vacation
* Life and Disability Insurance
* Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country

Clarke is an Equal Opportunity Employer