eCommerce Merchant Specialist II

Job Title: Merchant Enablement Manager (Payments Solutions)

Job Overview:

We are seeking a highly motivated and results-oriented Merchant Enablement Manager to drive the onboarding and growth of strategic merchant relationships within the payments solutions sector. In this role, you will work cross-functionally to engage with both external partners (merchants and strategic partners) and internal teams (Business Development, Product, and Operations). You will be responsible for ensuring a seamless merchant enablement process, from initial engagement through to post-launch growth initiatives.

Key Responsibilities:

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  Source new merchant opportunities through outbound outreach (email, phone) and inbound lead follow-ups.

  
  
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  Manage and support merchants throughout the entire enablement lifecycle, from initial engagement and integration to launch and post-launch support.

  
  
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  Identify key stakeholders and manage the enablement process with merchants and payment partners.

  
  
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  Support merchants in optimizing their post-go live experience, including UX audits, conversion optimization, and anomaly detection.

  
  
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  Develop and maintain strong, positive business and customer relationships.

  
  
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  Onboard merchants in collaboration with technical specialists to ensure seamless integration and an excellent customer experience.

  
  
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  Deliver communication strategies to promote payment solutions, through one-to-one or group presentations (including webinars).

  
  
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  Track account and pipeline progress, providing regular updates on key performance indicators (KPIs) to leadership and internal teams.

  
  
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  Maintain accurate merchant contact information and status updates in the internal CRM system.

  
  

Key Qualifications:

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  Exceptional communication skills, including the ability to navigate and collaborate with stakeholders at all levels, both internally and externally.

  
  
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  Self-driven and highly organized, with the ability to manage multiple priorities with minimal supervision.

  
  
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  Results-oriented, with experience managing long and short sales cycles and a proven ability to meet sales targets and forecasts.

  
  
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  Strong problem-solving skills, able to work through ambiguities while paying attention to details.

  
  
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  3-5 years of experience in sales, business development, or a related field, with a proven track record in a quota-carrying role.

  
  
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  Solid understanding of retail, e-commerce, and/or payments industries is a plus.

  
  

Education:

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  Bachelor's degree or equivalent work experience.

  
  

Additional Requirements:

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  Experience with pipeline management and sales forecasting.

  
  

A passion for driving merchant success and ensuring seamless integration and optimization of payment solutions.

Mathys+Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. (we are working to get this also automated/embedded in our career-page footer)