Interpreter Coordinator and Senior Docket Clerk (Senior Legal Records Clerk)

Serves as the Interpreter Coordinator for Circuit Court, and subject matter expert for the Docketing Section and performs all tasks as a floater for the section. Arranges interpreters for non-English speaking litigants and defendants and approves and submits vouchers for payment to the interpreters.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Serves as a resource, trainer, and technical expert in an assigned area;
Manages complex and technical cases that require the application of broad knowledge of the legal guidelines and procedures associated with the particular assignment;
May serve in a lead capacity over a team of clerks assigned to the same operational functions;
Assists the supervisor with staff scheduling, work assignment, training, and reviewing the work of unit staff;
Routinely trains and mentors less experienced staff;
Resolves more complex customer service issues received by phone, email, fax, mail, or in person;
Recommends process improvements and assists in implementation;
Serves as backup to supervisors in their absence.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of the functions of the assigned business areas and/or court procedures;
Knowledge of the Code of Virginia, the Virginia Supreme Court's Clerk's Manual, laws and regulations related to the assigned business areas;
Knowledge of standard administrative procedures, practices, and equipment;
Ability to interpret and explain complex rules and regulations to staff and customers;
Ability to communicate courteously and effectively, both verbally and in writing;
Ability to motivate, train, and mentor staff;
Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff.

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation; plus three years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Three or more years of Court and/or legal experience.
• Knowledge of the Code of Virginia and regulations in relevant areas.
• Excellent attention to detail and organizational skills.
• Clear and concise oral and written communication skills.
• Experience working in a team environment.
• Ability to exercise tact, discretion, initiative, creativity, and independent judgment.
• Experience with Microsoft Office suite, especially Word, Excel, and Outlook.