Tactical Planning Analyst

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We are seeking a highly experienced WFM Tactical Planning Analyst who will support operational planning within our Global Workforce Planning team.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Global Workforce Planning are an established, fast paced, dynamic and friendly team, who thrive on delivering results through collaborating with their stakeholders to achieve the best for both their customers, and colleagues. The team is built around the 3 core elements of the planning process and includes: Long Term Strategic, Medium Term Tactical & Short-Term Real Time Teams both in the UK and the US.

What you'll own:

Forecasting and Planning:

• Develop and maintain forecasting models for workload and resource planning.
• Undertake planning activities and FTE calculations to ensure optimal staffing levels.
• Work with internal stakeholders to gather appropriate information and data for preparing schedules, plans, and forecasts.
• Draw up forecasts and staffing plans based on future (0-3months) plans.
• Monitor and review planning assumptions against trends & targets, making appropriate adjustments as needed.
• Propose and manage shift patterns & schedules that meet the requirements of the business

Data Analysis and Reporting:

• Analyse complex datasets to identify trends and provide actionable insights.
• Ensure data quality and accuracy in all reports and analyses.
• Translate complex data into clear, actionable insights for business decisions.

Stakeholder Engagement:

• Collaborate with different departments to understand and meet their MI needs.
• Communicate insights effectively to both technical and non-technical audiences.
• Support senior management with data-driven recommendations for operational improvements.

Continuous Improvement:

• Continuously improve forecasting and capacity planning methodologies.
• Stay updated on industry best practices for workforce management.
• Identify opportunities for process optimization and efficiency gains.

What you bring:

• Minimum of 5 years experience in a similar role, preferably in a large organisation or financial institution.
• Advanced proficiency in Microsoft Excel.
• Strong understanding of statistical methods and forecasting techniques.
• Proven experience in capacity planning and resource optimization.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
• Detail-oriented with a strong focus on accuracy.
• Ability to work under pressure and meet deadlines.
• Knowledge of NICE WFM system

Added bonus if you have:

• Experience in payment services.
• Experience working in the financial services industry.
• Knowledge of additional data visualization tools (e.g., Tableau, Qlik).
• Familiarity with programming languages such as R or Python for data analysis.
• Experience with machine learning techniques for predictive analytics.
• Project management skills.
• Knowledge of data governance and data protection regulations.

Worldpay perks - what we'll bring for you:

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Global recognition platform.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening, and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, and welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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