Implementation Consultant

What you will be doing:

This position will work to ensure a high quality of service is delivered across all implementation encounters for Premier's Procure to Pay (P2P) software. The product suite includes mission critical information systems key to the daily operations of healthcare providers accounts payable department. Implementation scope is complex and varied consisting of enterprise-wide deployments that include strategic, operational, technical and data related components. This position will be responsible for executing against organizational goals, driving an exceptional customer experience, measuring performance and maximizing revenue recognition. Responsibilities will include implementing/tracking performance metrics, monitoring project performance, scheduling projects, and collaborating with leadership on methodology continuous improvement.

* Software Implementation
* Leading Projects
* Healthcare ERP Systems
* Accounts Payable

Key Responsibilities

Responsibility #1- 80%

Implementation Management
* Become a proficient user of the tools and applications with a focus on the optimization of business processes and understanding best practices
* Configure and implement software products to meet specific customer requirements
* Create detailed project plans and conduct regular project reviews to monitor performance and identify improvement opportunities
* Consistently meet project milestone dates and ensure the customer completes the required elements to have a successful implementation
* Provide the Accounts Payable department with comprehensive and thorough training on the tools and applications
* Provide members with exceptional customer service in order to maintain positive client relations for future opportunities
* Work individually or within a team on software consulting projects
* Maintain initiative and the ability to work independently, while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness
* Work directly with Premier member employees to train and consult
* May include some customer support and presales activities

Responsibility #2 - 20%

Continual quality improvement
* Continual refinement of methodologies to ensure optimal client results
* Working towards operational excellence and continual quality improvement to drive an optimal client experience as well as internal efficiency
* Coordination with other teams/individuals involved in the service delivery process

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

* Experience accounts payable
* Experience with requirements definition, project management, leading and driving projects to fruition

Experience:

* Exceptional leadership, client management, organization and interaction skills
* Customer focused professional
* Healthcare Accounts Payable

Education:

* Bachelor's degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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