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Manager, Training

Corewell Health
United States, Michigan, Grand Rapids
May 07, 2025
Job Summary - Manager, Training Leads the Health Systems training life cycle, including needs analysis, training/upgrade strategy and development and delivery of training programs for Health Systems professionals and system end users for all Epic components / modules. Oversees the development of curriculum and specific courseware to address skill gaps for Health Systems professionals and end-users, and oversees the selection and usage of various training delivery systems and certification / testing methods to assess the effectiveness and efficiency of programs. Manages the upgrade and optimization processes for Epic components/modules including planning, testing, training and curriculum development in partnership with other teams. Additionally, the Manager will be responsible for scheduling, assignments, quality and performance reviews. Essential Functions - Manager, Training Oversees training program delivery strategy to provide an in depth understanding of Epic product functionality. Responsible for ensuring capability of Epic technology is maximized through effective training, resulting in transfer of knowledge and skills that support organizational needs. Oversees the training related upgrade and optimization processes including deployment strategy in conjunction with Epic application support teams, informatics and clinical / operational leaders. Responsible for ensuring timely delivery, appropriate and effective ongoing training needs. Implements and coordinates a skills and competency development process for the Health Systems trainers, decentralized credentialed trainers, and end user staff involved in Epic applications. Leads analysis of current skills to identify skill gaps in Epic application systems and works with Health Systems to prioritize skills training and development imperatives. Develop audience specific training infrastructure including traditional and computer-based curriculum materials, to organize the registration and certification processes and to conduct classroom and one-on-one training. Analyzes customer training needs, developing and organizing the training service and providing training on assigned applications. Contributes to financial objectives by developing cost-effective educational programs, and creating and implementing training effectiveness evaluation tools. Ensures the communication of relevant changes for new software updates by designing, writing, editing, assembly and distribution of course materials. Engages in training process leadership and quality improvement activities. Ensures a technical learning environment exists in the organization. Qualifications - Manager, Training Required Associate's Degree technical school or equivalent Preferred Bachelor's Degree or equivalent 3 years of relevant experience in the field, including two years of training management experience Preferred 5 years of relevant experience in the field Preferred Training experience, including curriculum development for IT and instructional technology Required Physical Demands - Manager, Training Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Priority Health - 1239 E Beltline - Grand Rapids Department Name PH - Operational Effectiveness Leadership Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 9:00 am to 5:00 pm Days Worked Monday - Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.