Lead Network Operations Project Manager

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What you'll be doing...

In this Network Operations Project Management position you will be a part of the PMO team responsible for the end-to end project management of the managed service customer on behalf of Verizon. This role will be responsible for working on deliverables and timing of all aspects of the integration, beginning with defining the integration strategy, risks, and potential integration costs for the customer. Specifically, you will work with the cross-functional teams to identify and provide insights related to performance and highlight opportunities within our financial and operational results. This team will also facilitate between many cross-functional teams to ensure a smooth and successful transition on Day 1 and beyond. The position will drive various teams to meet strict and tight deadlines and achieve synergy savings targets.

What we're looking for...

• Act as the single point of contact for all projects related to this platform.

• Host and participate in status conference calls.

• Provide weekly meeting report/minutes to Professional Services - Engagement Executive Program Manager regarding the progress of all projects associated with this platform.

• Oversees and coordinates all aspects of open projects, serves as the main facilitator of activity and is the primary liaison between Customer and Verizon.

• Responsible for high-level deliverables throughout the project lifecycle.

• Interface with Customer, NSP's and monitor their performance as it relates to project schedules and service delivery.

• Manage Verizon and Customer communications leveraging the project status tracking log.

• Ensure all high level implementation milestones are being met.

• Assist Customer in the creation and documentation of the implementation processes and procedures, as needed.

• Drive process improvements across NSP's through recommendations to the Customer program management team.

• Manage compliance of project objectives, escalations, and day to day operations support of projects.

• Advise Customer on service processes in order to assist in Customer's resolution of NSP service delivery issues.

• Oversee and coordinate all aspects of the Run the Bank (RTB) program, as detailed in Section 5.9, serving as the main facilitator of activity and is the primary liaison between Customer and Verizon.

Where you'll be working...

In this hybrid role, you'll have some work from home days as well as days in the nearest Verizon office, as assigned by your manager. To be eligible for this position, you must be within a 90 minute commute of the location(s) listed on the job opening

You'll need to have...

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant experience as an enterprise network operations/engineering Project Manager

• Experience meeting deadlines, managing multiple complex projects simultaneously, and working in a fast-paced, dynamic, individual, and team-oriented work environment.

• Willingness to travel for occasional onsite customer meetings, estimated at <25%

Even better if you also have...

• A degree or PMP certification.

• Exceptional interpersonal, relationship development, analytical, problem-solving, and communication skills.

• Motivated, self-starter, and highly collaborative, able to produce high-quality results in high-pressure situations in a dynamic environment.

• Technical acumen to interpret business implications.

• Effective use of PCs, including Microsoft Office.

• Managed programs and/or projects on a large scale.

• Worked in a technical field.

• Exceptional organizational and time management skills.

• Customer service experience with internal and external clients.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.