Clinic Patient Access and Scheduling Representative II - Lakewood Physical Therapy - (24hrs/week, 8a - 4:30p)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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Join our team as the friendly face (and voice!) of patient access at Truman Medical Center. As a Clinic Patient Access & Scheduling Representative, you'll handle everything from check-in and scheduling to insurance verification and patient flow. You'll also lead by example-training new staff, improving processes, and helping keep our clinic running smoothly and efficiently.

What You'll Do

• Welcome and check in patients, gather and verify demographic and insurance info

• Schedule and maximize clinic appointments (target: 90%+ schedule utilization)

• Verify insurance (Medicare, Medicaid, commercial) and explain coverage to patients

• Collect co-pays and reconcile payments accurately

• Support billing and documentation processes

• Provide top-notch service via phone and in person

• Mentor new team members and assist with training and special projects

Why You'll Love It Here
You'll be part of a supportive, mission-driven team where quality, compassion, and service are more than just buzzwords. We live our values-from walking patients to their destination to making their day a little brighter.

Minimum Requirements

• High school diploma or GED

• At least 1 year of experience in patient access, scheduling, or a similar role

• Strong communication skills (both verbal and written)

• Comfortable mentoring and training new staff

• Proficient with computers and scheduling systems

Bonus Points

• Medical terminology knowledge

• College coursework or training experience

Be the first point of connection in a care experience that truly makes a difference. Come grow with us!