Clinical Manager | Crisis Team Lead

Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.

Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country.

In Idaho, we are hiring a Clinical Manager to support our North ID Mobile Response Team (MRT), who provides 24/7 crisis response to youth and adults in mental health, behavioral health, and suicidal crisis throughout regions 1 and 2. The clinical manager acts as the crisis team leader by providing telehealth, telephone or in person clinical and administrative support to MRT staff. Must be willing to flex schedule accordingly to provide services, supports, care and treatment to individuals as required, respond immediately when dispatched on crisis calls, and be available to provide support to staff. Team located in Coeur d'Alene.

Benefits:

• Hybrid Schedule
• Health, vision and dental insurance
• Life Insurance
• 401k plan with company match
• Profit sharing plan
• Tuition Reimbursement
• Paid Time Off and Sick Time Pay
• Flexible Spending Accounts (FSA)
• Relocation assistance up to $3,000
• Advancement Opportunities

Job Functions and Responsibilities:

• Complete crisis assessments, Columbia Suicide Severity Rating Scale (C-SSRS) and additional documentation as clinically indicated.
• Provide clinical and administrative support to MRT staff during assigned shift.
• Ensure MRT staff complete all required documentation in accordance with federal and state guidelines, contract requirements and/or standard of practice.
• Answer crisis dispatches, and support MRT response face-to-face to crisis calls within contract specified timeframe per service area.
• Assess individuals for safety and facilitate appropriate actions to ensure safety of the individual and/or others.
• Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care, and resources in the community.
• Follow up with individual's existing treatment provider(s) as appropriate to ensure the individual adheres to the crisis safety plan recommended actions for support/service.
• Facilitate referrals quickly to prevent escalation of crisis
• Ensure customer service satisfaction surveys are given to individuals encountered by the MRTs.
• Ensure post crisis follow-up services are completed by the MRT within 72 hours of crisis disposition for individuals served, as well as any individual for whom it is clinically indicated requiring additional support.
• Complete necessary documentation in accordance with applicable policies and procedures, to meet all regulatory requirements and facilitate reimbursement.
• Comply with all standards to ensure the health and safety of all staff and individuals served.
• Perform community outreach and education of MRT services in assigned region through ad hoc and/or regularly scheduled meetings, conferences, and/or coordination/collaborative team meetings.
• Other duties as assigned

Qualifications:

Minimum:

• LCSW, LCPC, LMFT in the state of ID
• At least two years' post-graduate experience working in a behavioral health setting, i.e., psychiatric hospital, outpatient clinic
• Certification and ongoing training in crisis intervention curriculum
• Valid CPR and First Aid Certification
• Valid driver's license and auto insurance
• Must be computer literate
• Must be experienced and competent in profession and maintain any applicable license, training and/or certifications.

Preferred

• Two years' experience working with individuals with mental illness, and substance-related disorders who are experiencing emotional or behavioral crisis.

Interested candidates can apply online at BenchmarkHS.com/Careers

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.

INDLPC