Outpatient Program Office Coordinator - FLEX/PRN (Oak Park / Chatham Counseling Centers)

The Oak Park Counseling Center is an outpatient mental health facility operated by the Hartgrove Behavioral Health System.

We are seeking a Outpatient Program Coordinator for our Outpatient Services Department, with locations in Oak Park and on the far south side of Chicago in Chatham.

Work Schedule: Day and Early evening shifts available; The work hours are based on the office needs. NO weekends

Job Responsibilities:

• Complete all front-end administrative / reception responsibilities in the outpatient clinic (i.e., answering multi-line phone system, routing calls, managing practice email account, communicating with patients/families/referral sources to schedule appointments, preparation and maintenance of provider schedules and billing ledgers).
• Responsible for obtaining patient insurance information, verifying benefits, and communicating with patients/families and providers about benefit verification.
• Submit daily reports regarding clinic appointments and outcomes to the business office for billing.
• Maintain overall organization of the outpatient clinics (i.e., filing, organizing medical records, responding to records requests, organizing/re-ordering supplies, facilitating payroll submission, and other duties as needed).
• Provide exceptional customer service over the phone and in person to all patients/families/guests.

Note: This is a Flex position and doesn't include benefits

Job Requirements:

Education: Must possess a High School Diploma or GED.

Work Experience: 1-3 years admin experience required. Previous experience with healthcare scheduling and/or billing practices strongly preferred.

Knowledge: Excellent communication skills and exceptional level of professionalism. Strong organizational skills and ability to adeptly work with multiple computer systems simultaneously. Bilingual in Spanish/English a strong plus!!

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We believe that diversity and inclusion among our teammates is critical to our success.

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