Salesforce Administrator

The University of Arizona's University Information Technology Services (UITS) invites applications for a Salesforce Administrator who is energized by problem-solving, collaboration, and building high-quality solutions. This role supports the University's enterprise Salesforce CRM (Trellis) and works closely with fellow administrators, developers, engineers, architects, and product owners across multiple layers of the platform.

We are seeking individuals who enjoy analyzing business needs and helping design technical solutions using Salesforce tools and features. The role provides opportunities to learn new capabilities-including emerging AI-enabled platform features-and contribute to an evolving CRM ecosystem that supports academic and administrative units across campus.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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• Configure, develop, and maintain
  Salesforce solutions and related systems to meet business needs.
• Support existing Salesforce features
  and troubleshoot issues as part of daily operations.
• Collaborate with developers,
  engineers, and other technical partners across multiple layers of the
  technology stack.
• Participate in Agile ceremonies and
  contribute to iterative planning, refinement, and delivery.
• Test new and existing products;
  assist with environment management and release activities.
• Contribute to documentation,
  analysis, and design discussions that improve solution quality and user
  experience.

Knowledge, Skills, and Abilities

• Ability
  to work independently and collaboratively as part of a team.
• Ability
  to communicate clearly in both verbal and written formats.
• Strong
  analytical, inductive reasoning, and problem-solving skills.
• Ability
  to manage multiple concurrent tasks and prioritize effectively.
• Skill
  in configuring and maintaining application systems and supporting technologies.
• Interest
  and aptitude for learning new tools, including emerging AI-assisted
  functionality and light development workflows.
• Ability
  to communicate technical and business contexts with users of varying levels of
  technical expertise.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree.
• 3 years of relevant work experience.

Or

• Equivalent combination of education and work experience.