Customer Service Representative

Waste Connections has an immediate opening for our Customer Service Representative at our growing Charlotte, NC location! We're looking for a skilled and customer-focused representative to play a vital role in our operations, ensuring thorough, effective, and positive customer interactions.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes inservice.
• Accepting payments from customers, researchingcustomer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions toserviceissues.

What we need from you:

• 2 years ofhigh-volume Customer Serviceexperience
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Bilingual English/Spanish strongly preferred
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

What you'll get from us:

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
• Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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