Commercial and Small Business Closing Assistant Manager

Northwest Bank
remote work
United States, Pennsylvania, Erie
Dec 06, 2025
Job Description Overview The Commercial and Small Business Closing Assistant Manager will lead a team environment by coordinating and leading the loan closing process for commercial and small business loans as well as facilitate the loan closing process for transactions with documentation prepared by external legal counsel. This position will effectively manage the closing team to ensure time lines meet service standards. Must have leadership experience as well as strong knowledge and background in the key documentation elements of complex lending arrangements. Essential Functions Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting Daily management of Closing Desk team members to ensure timely completion of all tasks/workflows. Including review of all loan documentation (originated and broadly syndicated loans) Manage and ensure all legal, credit, collateral, and regulatory requirements are included in documentation Ensure team has complete review of all approved terms and conditions and appropriately documented in accordance with established procedures Ensure staff is managing title company process on originated loans and communicating with borrower to see that all title requirements are met at closing Ensure total document and data integrity attributes to comply with CECL data points Meet performance metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquires and complaints from internal and external customers within established Service Level Agreements (SLAs) Monitor and resolve issues and establish appropriate controls over the use of the core and ancillary systems to comply with audit requirements Lead and oversee activities related to documentation, and monitoring tasks Train new hires to ensure consistency and standardization in the closing process Engage with Credit Managers, Portfolio Managers, and Underwriters to collaboratively support customer's request Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day. INDEPENDENCE, OH * 6480 Rockside Woods Blvd S Suite 345 Independence, OH 44131 COLUMBUS, OH * HQ 3 Easton Oval Columbus, OH 43219 BUFFALO, NY * 375 Essjay Road Suite 100 Buffalo, NY 14221 MOUNT JOY, PA * 101 East Main Street Mount Joy, PA 17552 WARREN, PA * 100 Liberty Street Warren, PA 16365 ERIE, PA * 800 State Street Erie, PA 16501 PITTSBURGH, PA * Bellevue 532 Lincoln Avenue Bellevue, PA 15202 * Pittsburgh Business Office 525 William Penn Place Suite 3550 Pittsburgh, PA 15222 FISHERS, IN * 11 Municipal Drive Suite 150 Fishers, IN 46037 Qualifications Bachelor's Degree Business, Business Law, or Paralegal Program preferred 3 years Commercial Loan experience #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.