Scheduler Specialist Lead
 Carle Health | |
$23.05 - $38.49 / hr
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 United States, Illinois, Normal | |
 Dec 06, 2025 | |
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Overview
The Scheduling Lead is responsible for overseeing and supporting daily scheduling operations to ensure efficiency, accuracy, and alignment with established policies and procedures. This role serves as the primary point of contact for schedulers, front desk staff, technicians, and management, offering guidance and assistance to address questions and resolve concerns. The Scheduling Lead monitors team productivity, reinforces adherence to operational standards, and communicates any issues or needs to the appropriate supervisor. In addition to operational responsibilities, the Scheduling Lead plays a key role in training and educating staff, fostering continuous improvement and professional development within the scheduling team. This position is expected to model the organization's core values of accountability, compassion, excellence, inclusivity, and integrity, setting a positive example and cultivating a respectful and high-performing work environment. Qualifications Certifications: , Education: , Work Experience: Related field Responsibilities Run the day to day functions making sure all tasks are accomplished. Supervise the call screen making sure everyone is logged in and taking calls as appropriate. Enforcing the polices and procedures for queuing the phones. Provide support and leadership in the absence of the supervisor. Always maintain a positive atmosphere at all times. Assist schedulers, management, and techs with scheduling questions or issues. Train new staff for Scheduling and registration work. Give additional training to staff if needed to improve performance. Work delegated tasks given from supervisor/manager. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $23.05per hour - $38.49per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. | |