Business Analyst III

This position is responsible for system administration, application life cycle support, project management, business analysis, reporting and support for major applications supporting the sheriff's office. Provides backup to the Business Analyst II position in the development and support of both new and current applications. Accountable for overall responsibility and accountability for development and delivery of high-quality IT solutions and services. Develops a deep level of knowledge and understanding of both the agency's business needs, and the functional and technical capabilities of the products supported to provide application support services. Leads new system implementations and changes, and tests and confirms to ensure the system meets the agency's business needs and improves customer satisfaction levels. Serves as the system administrator with overall responsibility and accountability for end-to-end application ownership, solution expertise, and vendor management to ensure business needs are met (i.e., managing user accounts, analyzing, documenting, and implementing requested system configurations and changes, etc.)

Provides full life cycle support and project management of applications (i.e., business process analysis, requirements definition, testing, training, reporting, configuration, user issues, documentation, etc.). Serves as application support to users (i.e., work with users on issues, coordinate issues management/resolution, organizational change management, testing, training, etc.). Accountable for working with users to design and develop complex reports using various system reporting tools (i.e., Microsoft SQL SSRS, Microsoft Business Intelligence, etc.). Accountable for supporting applications of advanced complexity, supporting multiple or cross-functional agencies, that are multi-component systems involving interfaces, client-server, services-oriented, database, web-based, cloud based, and iOS mobile environments instrumental to business operations. Performs related work as required. Works under limited supervision of the Applications Manager.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the
• Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus, four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

PREFERRED QUALIFICATIONS:

• Work experience as the lead analyst in an information technology (IT) environment performing business analysis, requirements gathering, design, and system administration of IT solutions within a government entity supporting corrections or law enforcement systems.
• Demonstrated experience in one or more of the following: systems jail management systems, records management system, and/or electronic health records systems, or other large complex systems.
• Demonstrated experience training employees in the use of hardware and software solutions and creating training plan and materials.
• Demonstrated experience in requirements analysis, project management, application design, user training, and documentation.
• Demonstrated experience in system reporting using SSRS reporting solutions.
• Demonstrated experience in customer management and system administration.
• Excellent customer service skills with the ability to interact in a friendly, service-oriented, and professional manner with internal and external customers.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314 DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

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