CRM Implementation Lead

TEKsystems
$50.00 - $75.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Boston
Dec 06, 2025
*Open to 100% Remote with strong preference towards EST, CST, and MST based time zones* *Please only apply if you have significant and recent experience with implementing CRM or ERP software* Description We are seeking an experienced Implementation Lead to support the cross-functional rollout of a new tool integrating Outlook with CRM. The tool will automatically identify and sync MDP contacts and activity from email and calendar data into CRM, enabling richer client relationship insights and improved data quality. The Implementation Lead will play a central role at the intersection of product, data, IT, and change management, serving as the connective tissue across all workstreams. This role will provide both program management and analytical support to ensure successful delivery, pilot execution, and adoption. Key Responsibilities Program Management (PMO) Drive overall coordination across product, data, IT, and change management workstreams. Maintain the integrated project plan, track milestones, risks, dependencies, and deliverables. Lead preparation and organization of governance materials for Executive Committee, Operating Committee, Investment Committee, and SteerCo meetings. Ensure project artifacts and dashboards are current and accurate. Support issue resolution and escalation management across teams. Pilot Design & Success Measurement Support the design, planning, and execution of the pilot phase, including defining clear success criteria and metrics. Help capture and synthesize lessons learned and recommendations for scaling. Monitor pilot outcomes through data analysis and feedback mechanisms. Process & Technical Integration Partner with IT and product teams to ensure technical dependencies and process flows between Outlook and CRM are clearly defined and aligned. Support process mapping and documentation to enable seamless adoption. Bring a systems-thinking mindset - understanding how data, process, and technology interact to drive outcomes. Data & Analysis Conduct targeted analyses to support decision-making across workstreams. Translate data insights into implications for process, product, and change management. Change & Communication Support Collaborate with change management leads to support stakeholder engagement, communications, and readiness activities. Develop materials and visuals that help explain complex ideas simply for leadership and project teams. Top Skills Details * Minimum 4 years of experience in Program or Project Management delivering software implementations * Must have experience delivering a CRM implementation or ERP implementation * Must have proven experience with creating documentation for process and data flows (Visio, Lucidchart, Miro etc) Job Type & Location This is a Contract position based out of Boston, MA. Pay and BenefitsThe pay range for this position is $50.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Dec 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.