Senior Account Manager

The Senior Account Manager is responsible for leading key client relationships within AmTrust's Specialty Risk division, ensuring programs run smoothly, compliantly, and profitably. This role manages complex warranty, service contract, and insurance programs, such as Event Ticket, Renters and Travel insurance, from onboarding through ongoing servicing. Senior Account Managers partner with internal teams across Legal, Compliance, Reinsurance, Underwriting, Finance, Data, and Claims to deliver accurate, timely, and strategic support.

Senior Account Managers are the frontline relationship owners. They must be able to work independently, prioritize competing demands, and drive accountability across cross-functional groups. This position reports directly to the Assistant Vice President of Account Management.

Client Ownership & Relationship Management

Serve as the primary day-to-day contact for assigned clients, managing all aspects of the business relationship.
• Build and maintain strong, long-term client partnerships that support retention and program growth.
• Conduct weekly or bi-weekly touchpoints to assess performance, discuss open items, and identify opportunities.
• Represent AmTrust professionally in all client meetings, conferences, and industry events.

Program Operations & Execution

• Lead the full implementation and onboarding process for new clients and new programs, including:
• Negotiating legal agreements and coordinating approvals.
• Managing Terms & Conditions reviews, filings, CLIPs, and licensing requirements with Compliance.
• Coordinating due diligence reviews.
• Completing operational and technical setup, including rate cards, data mapping, and IT requirements.
• Own and maintain all documentation and workflow tracking within Salesforce, ensuring data accuracy and process visibility.
• Drive internal and external teams to meet deliverables, escalate bottlenecks when needed, and ensure launches occur within designated timelines.
• Manage all ongoing program operations, including product changes, channel expansions, rate adjustments, and reporting needs.

Performance Management & Analytics

• Monitor client performance trends through reporting, dashboards, and data analysis.
• Partner with Actuary, Finance, Data, and Underwriting on profitability reviews, pricing updates, and performance insights.
• Prepare and deliver annual/semi-annual/quarterly experience review presentations.
• Proactively identify risks or operational issues that may impact performance and work to resolve them.

Growth & Strategic Development

• Identify and pursue opportunities to grow existing client programs through product enhancements, additional sales channels, or operational improvements.
• Support achievement of yearly revenue and profitability targets across the portfolio.
• Collaborate with internal teams on program innovation, contract updates, and new offering development.

• Previous account management, warranty/service contract administration, insurance operations, or related industry experience.
• Strong understanding of specialty insurance structures and program administration.(FTP, FD, XOL, Reinsurance, Profit Share, etc)
• Proven ability to independently manage large, complex clients and drive cross-functional collaboration.
• Excellent organizational skills with the ability to track multiple workstreams simultaneously.
• Travel is approximately 25%

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.