Analyst FMC Operational Systems - Facilities Management

TITLE

Analyst, FMC Operational Systems

JOB SUMMARY

Oversees the entire work order life cycle, from initial request to final completion for the department. Responsible for monitoring the workflow within the FMC operational systems, ensuring that work orders are processed, assigned, and completed in a timely and efficient manner. Also responsible for maintaining data integrity, producing accurate performance reports, and analyzing workflow trends to identify and recommend process improvements. This role supports FMC operations across all university campuses and serves as a key resource for data-driven institutional decision-making. Also serves as support for the service desk, and provides general administrative support to the Director and direct reports. Work is performed with general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Supervisor, Operations Workflow

Supervises: No supervisory responsibilities.

ESSENTIAL DUTIES - May include, but not limited to the following:

• Receives, interprets, and assigns facilities operations service requests from various customers.

• Communicates and coordinates work with clients and FMC supervisors to ensure proper scheduling, resource allocation and accomplishment in a friendly, accurate, and timely manner.

• Serves as FMC's point of contact for operational data.

• Oversees monthly work order reports and reporting requirements.

• Analyst, FMC Operational Systems Date Issued: 10/25 FLSA: Non-Exempt PTO: COVS

• Assures all data in FMC software is accurate and current.

• Receives department emergency service calls and routes as appropriate.

• Enters data related to and running preventive maintenance programs and other reports using the computer software.

• Closes completed work orders on a monthly basis or as required.

• Assists in the development and implementation of major project timelines.

• Consults and assists other teams on projects and integration issues.

• Assists in process improvements related to effective FMC operations.

• Ensures technology for Work Order System is operational and up to date.

• Identifies issues or problems and researches solutions within specific areas.

• Collects and analyzes data, prepares materials for meetings and conferences, and provides assistance with report completion.

• Keeps complex records, assembles and organizes data of a complex nature, and prepares and submits reports in acceptable formats.

ADDITIONAL DUTIES

• Performs clerical duties, including the production of general correspondence or other needs as defined by supervisors.

• Oversees workflow and service desk support for departmental systems and users.

• Interprets and enters Facilities Operations requests received via Internet, hand- delivered, or telephoned into the Customer Service Department.

• Performs other duties as requested.

EDUCATION

Bachelor's degree preferred. Technology and network systems certifications preferred.

EXPERIENCE

Five years' job-related work in computing and/or communications, education environment. Three years' highly responsible and varied office administration or business management experience or any equivalent combination of education, training and experience preferred.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.

• Ability to prioritize work as emergency or routine maintenance.

• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

• Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.

• Ability to pay strict attention to detail and be deadline-oriented.

• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.

• Ability to communicate effectively - orally, by phone, in person, and in writing.

• Ability to respond to emergency situations in a timely manner.

• Ability to effectively supervise assigned employees on behalf of the department and maintain their timesheets.

• Ability to use a personal computer including university related software and email, efficiently utilize MS Office Suite, have an understanding of database management and entry techniques and software, and be able to use and train others to use office equipment effectively.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.