Patient Access Representative - Centralized Scheduling - 40 Hours

Location: Remote in Metro Detroit, MI

Schedule: Monday-Friday 8:00am - 4:30pm

GENERAL SUMMARY:

• Working in a high-volume call center environment scheduling appointments for multiple primary care and weight loss clinics as well as referring callers to requested specialty services.
• Ability to multi-task between 2 or more computer monitors and type at least 65 words per minute.
• Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration.
• Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.

• Organization: Corporate Services
• Department: Ascension Ambulatory Ops
• Shift: Day Job
• Union Code: Not Applicable