IM Divisional Assistant Director of Social Services

Job Title: Divisional Assistant Director of Social Services

FLSA Status: Full Time - exempt
Reports to: IM Divisional Director of Social Services

Schedule: Full-time

Rate of Pay: Range of $100,000 - $120,000 annually (depending upon experience)

Closing Date: 11/12/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

The Assistant Director of Social Services supports the overall leadership, coordination, and operational excellence of divisional social service ministries across the Intermountain Division. This role partners closely with the Director of Social Services to implement strategic priorities, strengthen program quality, ensure compliance, and advance data-informed decision-making. The Assistant Director provides hands-on support to program leaders, facilitates continuous improvement, and cultivates mission-aligned partnerships that expand impact for individuals, families, and communities.

Duties and Responsibilities

Program Support & Quality Assurance

• Assist in the implementation, monitoring, and evaluation of social service programs (e.g., shelters, recovery services, housing, prevention, case management, and community-based services).
• Conduct regular site visits to observe operations, review outcomes, and collaborate with local leaders on corrective actions and best-practice adoption.
• Support trauma-informed, client-centered, culturally responsive practice across program sites.

Data, Evaluation & Continuous Improvement

• Oversee routine data collection integrity; synthesize dashboards and reports for internal leadership and external stakeholders.
• Utilize evaluation findings to recommend improvements, inform strategy, and support grant proposals and required reports.
• Promote a culture of learning, reflection, innovation, and stewardship.

Compliance, Risk & Operations

• Monitor adherence to organizational policies, accreditation standards, funding and contractual requirements, and applicable local/state/federal regulations.
• Support audit readiness, incident review, corrective action plans, and risk mitigation.
• Collaborate with Finance/Administration on budget tracking, contracts, and grant compliance.

Staff Leadership & Development

• Provide coaching and day-to-day guidance to program managers and supervisors; serve as a resource on practice standards and operational troubleshooting.
• Identify training needs; coordinate professional development and mentoring initiatives.
• Help foster a healthy, collaborative, mission-driven team culture that supports spiritual and professional growth.

Internal & External Collaboration

• Serve as a liaison between divisional leadership and program sites, ensuring timely communication, alignment, and resource sharing.
• Cultivate partnerships with community agencies, funders, networks, and government entities; represent The Salvation Army in meetings, coalitions, and public forums as assigned.
• Coordinate with Emergency Disaster Services as related to social services during preparedness, response, and recovery phases.

Strategic Support

• Assist the Director in advancing divisional social services strategy, including organizational design, staffing patterns, role definitions, and change management.
• Contribute to strategic planning efforts and leadership meetings; prepare briefings, recommendations, and implementation plans.

Other Duties

• Perform other related duties as assigned by the Director of Social Services or Divisional Social Services Secretary.

Education/Experience

• Bachelor's degrees in social work required or 5-7 years related experience.
• Minimum of 5-7 years of progressive leadership experience in social services, human services, or related nonprofit settings.

Skills

• Knowledge of relevant regulations, funding streams, and best practices in social services.
• Strong leadership, communication, and relationship-building skills, with the ability to work effectively with diverse staff, clients, and community partners.
• Demonstrated commitment to and alignment with the mission, values, and spiritual heritage of The Salvation Army, and comfort leading in a Christ-centered ministry environment.
• Ability to manage budgets, contracts, and grants in collaboration with finance and administrative teams.
• Ability and willingness to travel regularly within the Intermountain Division.

Qualifications

• Demonstrated experience overseeing multiple programs, sites, or service lines (e.g., shelters, housing, recovery services, or similar).
• Proven experience with program development, evaluation, and quality improvement.

Driving

• If the position requires driving:
  
  
  
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
  • An MVR will be processed every year in accordance with The Salvation Army's policies.
  
  
  
  
• Background Check
  
  
  
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
  
  
  
  

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.