Senior Technical Program Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking:

As a Senior Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. You will have the ability to take large, complex programs and break them down into manageable pieces, work with product owners to develop functional and technical user stories, and then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical thinking, and leadership are essential to success in this role.

What we need in you:

A successful candidate will bring deep technical and software expertise, strong project management skills, good judgment, and desire to have an industry-wide impact and the ability to work within a fast-moving environment in a large company to rapidly deliver services that have a broad business impact.

Program Planning

• Collaborate with business partners and technical teams to design and maintain project plans.
• Align program goals with business strategies and prioritize deliverables.
• Define MVPs and balance scope, cost, and timelines.

Program Management

• Oversee daily program operations to ensure projects are delivered on time, within scope, and budget.
• Coordinate cross-functional teams for seamless execution.
• Identify and mitigate risks; manage scope changes and budgets.

Communication

• Ensure clear, consistent updates to teams and stakeholders on status, risks, and changes.
• Host regular syncs and organize demos for feedback.
• Provide concise status reports and facilitate Go/No-Go decisions for releases.

Agile & Continuous Improvement

• Promote Agile best practices and coach teams in methodologies.
• Facilitate lessons-learned sessions and drive ongoing improvements.

Team Building

• Foster a collaborative, high-performing team culture.
• Support team members' growth and encourage ownership.

Post-Delivery Transition

• Oversee handoff to operations and ensure support processes are in place.
• Coordinate operational readiness for sustained value delivery.

Change Management

• Lead change initiatives to adapt programs to evolving priorities and goals.

Metrics & KPIs

• Track and report on key performance indicators to measure success and drive improvements.

Key Characteristics

• Thrives in a fast-paced, fluid environment-comfortable with shifting priorities and leading multiple teams.
• Strong technical background in software development or IT operations.
• Proven program leadership and cross-functional project management.
• Clear communicator with the ability to influence and align diverse stakeholders.
• Collaborative team builder who motivates and engages others.
• Strategic problem solver who adapts quickly and finds creative solutions.
• Business-minded-aligns technical delivery with organizational goals.
• Continuous learner-embraces feedback and drives improvement.

What we offer:

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:

* Salary Range: $61,000 to $173,000

* 20 PTO (Paid Time Off) days + 10 paid holidays per year

* Day one medical, dental, vision and prescription drug plan

* 401k match of 50% on 6% of eligible compensation

* Tuition Assistance Program

* Personal & Work-Life Balance Resources & Wellness Support Assistance

* Employee Resource Groups

* Same-sex spouse and domestic partner benefits coverage

* 10 weeks of paid parental leave, & a phased return to work program for new parents

* Up to $10k in adoption program assistance

* 3 weeks of paid caregiver leave

What background you should have:

* Bachelor's degree in Computer Science, Engineering or related technical field

* 7+ years of experience working directly with software engineering development teams

* 7+ years of technical product or program management experience

* 7+ years of program management disciplines including scope, schedule, budget, and quality, along with risk and critical path management experience

* 7+ years of technical program management working directly with software engineering team experience

* 7+ years of experience working in an agile and/or scrum environment

* Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.