Strategic Planning and Performance, Principal

Your Role

The End-to-End Member Experience Transformation and Health Plan Correspondence Output Management team is positioned to radically improve how we communicate with customers, aligning with our mission to make complex healthcare simple. The Strategic Planning & Performance Principal will report to the Senior Director and lead stakeholder engagement internally and with vendors, driving quality interactions, transparency, and performance oversight. This role requires solving complex challenges through innovative, scalable, and sustainable solutions, operating cross-functionally to meet success criteria while building a strong community of practice and standards across the transformation portfolio. Candidates must demonstrate proven business process, analytical, interpersonal, and communication skills, with the ability to work independently and execute flawlessly.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires at least 10 years of prior relevant experience

• Strong internal and external customer focus is a must

• Outstanding conceptual, analytical, and problem-solving skills

• Advanced skills in analytics / tool design with a record of implementing process tools and/or decision support mechanisms

• Strong written and verbal communication, planning and organization skills

• Mastery level PowerPoint and Excel skills a must

• Must be detail, deadline and results-oriented

• Must have excellent problem-solving skills

• Must be proactive and exhibit initiative

• Demonstrates exceptional interpersonal skills - able to work with a variety of individuals and teams

• Ability to adapt to rapidly changing demands; thrives in a dynamic environment