Senior Order Ops Analyst, Spectrum Business

Do you excel at transforming complex order operations into seamless and accurate results? As a Senior Order Operations Analyst at Spectrum, you will analyze and process large, multifaceted orders while mentoring your team and driving efficiency in Service Delivery. Your expertise will ensure timely implementation and elevate the order-to-cash process, making a measurable difference in client satisfaction and overall organizational performance.

How You Will Make an Impact

• Analyze and process post-sale orders for complex products and multiple locations to ensure timely and accurate account management
• Collaborate with internal departments to maintain service level objectives and execute service implementation within client time frames
• Gather and assess data to diagnose order issues, providing recommendations and solutions to Order Operations leadership
• Engage clients to clarify order details, including contract revisions and regulatory documentation for voice services
• Identify and propose enhancements to processes, systems and tools to elevate order implementation and efficiency
• Maintain proficiency in billing processes and analyze performance metrics to drive improvements
• Mentor, train and serve as a backup to the team lead while staying informed on departmental procedures and guidelines
• Partner with local exchange carriers to resolve order issues and secure firm order confirmation for telephone number transfers

Working Conditions

• Office environment
• Flexibility to work extended hours

What You Will Bring to Spectrum

Required Qualifications

Education

• Associate degree or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience

Experience

• 3+ years in customer service, order entry or order management
• 2+ years of data entry experience
• 2+ years of advanced telephony or data industry experience
• 2+ years of project management or coordination experience
• 2+ years of experience with Salesforce or similar CRM tool
• 2+ years in telecommunications or cable industry

Skills

• Read, write, speak and understand English
• Proficiency in all Order Operations processes and business rules
• Ability to maintain confidentiality of customer and business data
• Problem-solving skills with adaptability to limited standardization
• Strong organizing, prioritization and decision-making abilities
• Relationship-building skills for effective teamwork across departments
• Work independently and mentor others
• Project and task management with attention to deadlines
• Proficiency in MS Office, including Excel, Word and PowerPoint with aptitude for new databases
• Understanding of Spectrum's fiber and coax-based product and service offerings

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