Director, Privacy Compliance Governance Team Lead

Capital One takes privacy and data ethics seriously. As a company, we continue to set compliant and customer-focused privacy policies, create privacy-focused products for our customers, and ensure we infuse privacy into everything we build and do.

The Privacy Compliance & Risk (PC&R) team is seeking a Privacy Compliance Director with a passion for mitigating privacy risk at a technologically-focused financial institution. The Privacy Compliance Governance Director sits in the second line of defense and will lead the Privacy Compliance Processes and Governance team to perform key privacy compliance activities, helping to manage privacy risk across the company.

A Privacy Compliance Governance Director is a highly motivated professional with excellent analytical, problem solving, and communication skills. They are forward thinking, quick to adapt, and technologically adept. A successful candidate in this role will possess a foundation of knowledge about risk management, financial services, laws and regulations, and risk appetite.

We are looking for an individual who is collaborative, inquisitive, and enthusiastic about privacy and technology and who possesses an action-oriented style. You will need strong analytical and organizational skills, great judgment, and the ability to work effectively and independently in a fast-paced environment with complex issues that may arise. We are looking for someone with an ownership mentality who also enjoys leading a team and who can interact with and influence others across departments and job levels.

Responsibilities include:

• Manage privacy compliance governance and corresponding processes that support our core business lines. This includes reporting, engaging with Audit, managing internal policies, trainings, and other core privacy-related processes (e.g., breach response, opt-out management);

• Oversee reporting for PC&R, including monthly and quarterly deliverables to leadership. Lead preparation of annual privacy reports for lines of business and oversee development of Identity Theft Red Flags report;

• Lead the drafting, updating, and maintenance of privacy policies, standards, procedures, and training materials;

• Facilitate and respond to audits and exams related to privacy, which includes internal and external requests;

• Stay abreast of the changing, privacy regulatory environment and understand the impacts to Capital One, lead regulatory change task engagement and ensure PC&R advisors are aware of regulatory changes and tasks;

• Maintain knowledge of applicable laws, regulations, and supervisory guidance, such as FCRA, FACTA, TCPA, HIPAA, CAN-SPAM, GLBA, CCPA/CPRA, GDPR, state privacy laws, and FFIEC guidance; keeping up with and advising the business on current and emerging developments;

• Actively participate on complex projects by providing guidance, advice, and effective challenge;

• Identify trends and develop metrics for understanding privacy risk across the company and participate in reporting activities used by Senior Leadership;

• Collaborate across Risk Management, building connections with reporting and risk assessment teams. Assist in capturing, maintaining, and analyzing compliance data to support advising on risk and adherence to our compliance management program; and

• Ensure team fulfills on expectations and deliverables under the compliance management program.

The ideal candidate will possess:

• Strong project management, process management, and organizational skills;

• A proven track record of supporting and working across business lines and functions and with a senior management team;

• The ability to navigate "gray space" or ambiguous situations to drive and execute an agenda in a fluid environment;

• Solid teamwork skills; ability to build and leverage the capabilities of a high-performing team;

• A focus on quality, timeliness, and accurate reporting delivery, both detailed-oriented and strategic, while managing delivery within tight timelines;

• A strong reporting background, data visualization, and executive communication (both written and verbal);

• A successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment;

• Ability to balance operating independently with appropriate escalation and interaction with senior leadership;

• A collaborative, energetic, solution-oriented, and innovative leadership style;

• An understanding of key regulatory and audit requirements and three lines of defense risk management framework.

Basic Qualifications:

• Bachelor's degree or military experience

• At least 10 years of privacy, compliance, risk management, legal or audit experience

• At least 3 years of experience leading teams or people management

Preferred Qualifications:

• Juris Doctor or Master's degree

• 8+ years of privacy, compliance, risk management, legal or audit experience at a financial institution

• 3+ years of experience in strategic consulting and strategic initiative management

• 3+ years of people management experience

• Certified Information Privacy Professional (CIPP), Certified Risk Professional (CRP) or Certified Regulatory Compliance Manager (CRCM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).