HR Front Office - Generalist

We are seeking a proactive, serviceoriented People Operations Generalist to serve as the frontline administrator and primary point of contact for HR inquiries and operational processes. This role will manage employee requests, maintain HR knowledge resources, drive process standardization and optimization, and support Global Mobility activities. The ideal candidate is highly organized, customer focused, and comfortable working in a fastpaced, collaborative environment.

Key Responsibilities

• Serve as the first point of contact for employee HR questions via phone, email and ticketing system; provide timely, accurate and friendly support.
• Manage HR cases endtoend using the ticket system and service hotline; ensure SLA adherence and proper case documentation.
• Create and maintain clear, uptodate knowledge articles for the HR knowledge base to improve selfservice and reduce repeat inquiries.
• Implement and standardize HR processes across the organization; ensure processes follow company policies and regulatory requirements.
• Analyze, map and optimize HR process flows to increase efficiency and improve employee experience.
• Independently design HR service processes within defined frameworks and escalate improvements as needed.
• Partner with HR Business Partners and crossfunctional teams to provide data, metrics, and reports that support decisionmaking and workforce planning.
• Support Global Mobility operations, including visa and immigration coordination, business travel logistics, international assignments, and related employee questions.
• Participate in special HR projects and continuous improvement initiatives as assigned.

What You'll Bring

• Minimum 1 year experience in HR administration, HR service delivery, or an HR shared service environment.
• Strong customer service orientation and employeecentric mindset.
• Excellent organizational skills and meticulous attention to detail.
• Strong verbal and written communication skills; able to handle sensitive employee matters professionally and confidentially.
• Team player with high commitment, adaptability, and enthusiasm for process change and continuous improvement.
• Experience with HR information systems (Workday preferred) and ticketing systems is a plus.
• Comfortable working with data and producing timely, actionable reports.

Education

• Bachelor's degree (or equivalent) in Human Resources, Business Administration, or a related field strongly preferred.

What We Offer

• Opportunity to work in a global, technologydriven company with a strong culture of innovation and learning.
• Exposure to crossfunctional HR projects and international mobility processes.
• Competitive salary and benefits package.
• Professional development and training opportunities.