Patient Access Liaison - CADD Pediatrics - Full Time (40Hrs)/Days - Troy/Hamtramck

Patient Access Liaison
Pediatrics: Center for Autism and Developmental Disabilities
Location: Troy or Hamtramck Medical Center depending on candidate location.
Shift: Full Time - 40 Hours - Day Shift. Monday-Friday 7AM-3:30PM

GENERAL SUMMARY:

This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.

Description of day-to-day responsibilities:

• Builds, amends, and maintains the master clinic schedule for Center for Autism and Developmental Disabilities (CADD).
• Ensure coordinated and standardized scheduling practices, policies, and procedures.
• Calls patients to acquire necessary paperwork for appointment and schedules patients from the referral work queue