Trainer Associate

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Conduct new hire and continuing education training as it applies to the role.
• Develop and facilitate departmental continuing education programs.
• Evaluate existing training processes, tools, and activities for effectiveness.
• Collaborate with BPAs to develop and maintain instructional materials, demos, process flows, and presentations as they apply to the job role.
• Monitor and report the effectiveness of training during the orientation period and for continued career development.
• Research and present new training techniques and/or attend training classes/seminars.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR Equivalent combination of education, experience and/or applicable military experience
• Must be 18 years of age OR older
• 2+ years experience in designing/developing and implementing professional training materials and conducting training in a business/academic environment, preferably in the healthcare industry
• Experience working within Optum Serve
• Knowledge of effective training and writing techniques in order to design, develop and deliver instructive training
• Knowledge of learning styles
• Communication skills in order to communicate ideas in a structured and logical manner both verbally and written
• Experience with Microsoft Office Suite - Microsoft Word, Microsoft Excel (Create, sort, filter) Microsoft Outlook, and Microsoft PowerPoint (Create, edit and present)
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience with adult learning workshops and seminars a plus
• National Career Readiness Certificate holder
• Knowledge of other word processing/spreadsheet/presentation software in order to design and develop training programs and materials
• Experience in Microsoft 365, Snag It, Articulate 360

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to communicate effectively with a wide variety of personality styles
• Ability to use previous experience and judgment to plan and accomplish goals while performing a variety of tasks requiring a wide degree of creativity
• Excellent verbal and written communication skills
• Effective editing and proofreading skills
• Ability to communicate effectively with a wide variety of personality styles
• Detailed oriented, demonstrated ability to work independently, and proven organizational skills
• Must have the ability to prioritize projects and multi-task while meeting critical deadlines
• Effective critical thinking skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 - $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.