Service Supply Chain Process Manager, Compressor Technique - Rock Hill, SC

KEY RESPONSIBILITIES
1. Inventory Governance & Physical Inventory Leadership
* Lead inventory governance across CTS, including stocking standards and evaluation of regional stocking requests.
* Oversee annual physical inventory and cycle-count programs, ensuring reconciliation accuracy and compliance.
* Manage unused and excess inventory return programs and ensure proper disposition before any replenishment.
* Resolve inventory discrepancies and monitor key indicators such as accuracy, aging, and reconciliation timeliness.

2. Logistics Governance & Carrier Performance
* Provide leadership for transportation strategy across parcel, LTL, truckload, courier, and specialized freight.
* Manage carrier selection, performance reviews, and corrective action plans.
* Partner with Finance to ensure freight billing accuracy and resolve disputes.
* Maintain standards for customer-facing shipment coordination and logistics communication.

3. Returns, RMAs & Reverse Logistics Oversight
* Govern return-to-vendor, return-from-customer, and claims processes.
* Ensure regional adherence to RMA workflows and proper documentation.
* Maintain visibility on open credits and return activity and identify systemic issues driving returns.

4. Rental Asset & AirPlan Program Leadership
* Provide oversight to the Rental Asset and AirPlan programs through the designated Program Manager.
* Ensure accuracy of rental processes, documentation, fleet readiness, and equipment mix to support operational demand.

5. Systems, Reporting & Continuous Improvement* Provide governance for ERP, workflow tools, reporting platforms, and document repositories.
* Drive process improvements to reduce errors and streamline logistics and inventory processes.
* Oversee reporting and dashboards that support decision-making and KPI tracking.
* Lead or support logistics network initiatives, 3PL evaluations, and acquisition integrations.

6. Training, Leadership & Cross-Functional Collaboration
* Train and guide regional teams and new acquisitions on CTS logistics and inventory processes.
* Collaborate with Service, Sales, Finance, Operations, and Corporate HOY Logistics to improve supply chain performance.
* Support the development and adoption of future supply chain capabilities and process standards.

7. Business Key User (BKU) - Parts (Strategic Support)
* Serve as a subject-matter expert for logistics- and order-related business processes.
* Provide support and training after the frontline escalation chain has been exhausted.
* Monitor high-level order flow trends and identify systemic issues or inconsistencies.
* Ensure enhancement requests or system defects are submitted and tracked through the corporate issue-tracking system.
* Collaborate with Business Process Experts (BPX) on system-level or cross-functional issues.
* Recommend and support process improvements that enhance consistency and reduce exceptions

SKILLS &EXPERIENCE
Required
* 5+ years of supply chain or logistics management in a multi-location or field-service environment.
* Strong ERP and transactional-process knowledge, including inventory, warehouse, order management, and purchasing.
* Demonstrated leadership in:
o Inventory governance and stocking standards
o Physical inventory & cycle-count programs
o Logistics/carrier performance management
o Reverse logistics, returns, and RMA oversight
* Strong analytical and problem-solving skills, with the ability to identify trends and lead corrective actions.
* Strong communication and influencing skills for cross-regional collaboration and process compliance.
* Proficiency with analytical tools (Excel) and comfort working with dashboards, KPIs, and reporting.
* Ability to manage multiple priorities, maintain accuracy, and lead teams through procedural and operational change.
Preferred
* Bachelor's degree in; Supply Chain, Industrial Engineering, Logistics, Business, or related field.
* Experience with service parts supply chains or technician-driven inventory models.
* Experience with transportation management, freight networks, or 3PL partnerships.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Office in Rock Hill, SC

Talent Acquisition Team: Joseph Coleman